IL
Voice Admin
ICONMA, LLC
- 🇺🇸 United States
- Remote
- 9 hours ago
- $42.86 – $46.43 / hour
- Cisco
- Incident Management
- VoIP
- SIP
- Unity
- QoS
- iOS
- ITIL
- Change Management
- TCP/IP
- VLANs
9 hours ago
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Responsibilities:
- Technical Support professional provides deeply technical support on MS Teams and Cisco platform.
- Working on day to day administration tasks like MACD request, proactive incident management, DID management
- Working on alert management, voip device registration, profile creations on Teams and Cisco
- Understanding of Global service offerings such as SIP Trunking, Audio and Video Conferencing and IP Telephony architectures
- Enterprise Voice configurations , Direct Routing in MS Teams
- Design, Deploy and Troubleshoot phone profiles into portals
- Identify, design and support solutions for PRI, DID, Toll free service, and other telecom services
- Prepare installation and upgrade procedures to be carried out on a CUCM or unity infrastructure to mitigate known bugs
- Develop processes and procedures to enhance effective support
- Voice policies & Class of Restrictions
- Routing over a complex infrastructure (TDM , SBC, SIP, Media Gateways, VoIP, H.323 )
- PBX, Codecs, QoS
- Read logs/traces from CUCM & MS Teams
- SBC configurations and troubleshooting (AudioCodes)
- Tier 3 troubleshooting expertise
- IOS Gateway knowledge: configuration, administration, and troubleshooting
- Day to day report fetching and analyzing CDR for proactive incident management
Requirements:
- Microsoft Teams
- Cisco IP telephony
- Deep level of understanding of voice technologies
- Good knowledge on video conferencing and interop as expected to support on similar scenario and endpoints with knowledge on product similar to pexip
- Troubleshooting PSTN call issues and coordinating on Trunk, PRI issues
- Good understanding on MS Licensing
- Experience with SBC and voice gateway and understanding on Direct Routing configuration to provide support on same.
- Good experience with VOIP end points like Cisco or Teams Compatible devices like registration, firmware upgrade, troubleshooting
- Ability to troubleshoot and fix various technical problems
- Troubleshooting endpoints/gateways/gatekeeper registration
- Knowledge about Emergency Location and Assignment
- Experience managing voicemail system and troubleshooting Voicemail & Unity Call handlers
- Ability to read and analyse log files and network traces
- Strong experience on log analysis, packet capture and ability to interpret
- Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.
- Strong knowledge in H323, SCCP, and MGCP, SIP
- Good understanding about voice dial plan , voice policies
- Knowledge on working with vendors (global and local telecom carriers) for ordering and operations or coordinating problem tickets
- Good Knowledge on Analog device support like fax, paging
- Experience in supporting Microsoft teams & Cisco IP telephony
- Deep level of understanding of voice technologies:
- Protocol expertise in SIP, SCCP, MGCP, H323
- Experience with Cisco video infrastructure (Expressway, VCS,SX & MX series endpoints)
- Experience in supporting emergency responders (Cisco & Intrado)
- Experience in Supporting voice recording system (Cisco & MS teams)
- Experience in supporting PEXIP video integrations
- Experience in supporting IP Fax servers
- Should be Strong in Networking concepts and knowledge of VoIP with Routing & Switching Protocols, TCP/IP, QoS, SIP, VLANs, and WAN protocols and technologies
- Must have prior experience providing technical support to Enterprise Customers.
- Indepth Knowledge of Media gateways & Session Border Controllers.
- Good Working Experience and understanding of various Codecs (G.711, G.723, G.729 etc.) and VoIP technology.
- Microsoft team telephony as direct routing and operator connect
- Experienced on Audiocodes and ribbon sbc
- Anywhere 365
- Years of Experience: 10.00 Years of Experience
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Voice Admin · ICONMA, LLC