VMWARE VDI

Qualifications:

• 5-7 years of relevant Level 3 SME or Engineering experience in VMWare Horizon platform

• Hands-on experience in troubleshooting and maintenance of applications Windows servers

Able to understand core infrastructure issues and guide ops on troubleshooting

• Expert hands-on scripting experience with PowerShell, VBS, etc.

• Experience in Desktop Application Support & VMWare Horizon (Level 3 SME)

• Experience with Active Directory (AD) management (GPO, ADUC), AppSense Environment Manager (for policy management), Deployment software (SCCM, Client Radia, Ansible,etc), implementation of Monitoring tools (AppDynamics, VROps, Systrack, etc.), networking and integration with Horizon infrastructure, VMware product APIs, VMware Horizon suite, AWS, Dockers and Windows 11 enterprise environments

• Working knowledge on VMware infrastructure components from base layer to application virtualization

• Able to understand RPA components and its integration with Horizon

• Able to understand protocols and work with business on hosting VDI infrastructure on Horizon

• Has worked with and experienced in using ITSM tools (ServiceNow or others)

• IT Support based qualifications / training

Critical Competencies:

• Strong verbal and written communication

• Learn and able to adapt to changing environment. Willing to learn and have a can-do attitude

• Ability to perform complex and varied assignments in support of the team's scope of work

• Analytical thinking and experience with data analysis tools and methodologies

• Planning, multi-tasking, and prioritization skills

• Team-oriented and collegial approach to addressing challenges

• Strong people, process, and business focus

• ITIL certified

• Being part of a team, you will be expected to work un-supervised and manage your workload effectively

• Strong communication skills

• Good interpersonal and teamwork skills