VITA Support Assistant

ROOFTOP OF VIRGINIA, INC.
JOB DESCRIPTION
POSITION: VITA Support Assistant DEPARTMENT: Taxes
DURATION: Seasonal PAY GRADE: A2 Non-Exempt
SUPERVISED BY: Community & Family Support Manager SUPERVISES: No one
I. OBJECTIVE:
The VITA Support Assistant position is focused on promoting the financial stability of low- to moderate-income
families through tax preparation services. The Support Assistant will be responsible to help with day-to-day VITA
Site operations, including: tax preparation and quality review; volunteer recruiting, training, and supervision;
program marketing and outreach, and other duties as appropriate Works toward ROMA goals. Attendance is
mandatory job function.
II. RESPONSIBILITIES & DUTIES:
A. Works with the Community & Family Support Manager to complete activities integral to the VITA program.
1. Assists in training and overseeing VITA volunteers.
2. Sets client appointments and related service schedules.
3. Completes tax returns.
4. Helps recruit and supervise volunteers.
5. Helps market the program.
6. Reviews each tax return for errors and compliance in all forms and required attachments or
documentations, and
7. Completes other duties as assigned.
B. Submits all VITA information to Community & Family Support Manger to enter into Empower.
III. QUALIFICATIONS
1. Ability to do math.
2. Must be proficient on computer applications.
3. Must be able to complete taxes and file reports.
4. Must be willing to complete all required IRS training.
5. Comply with all background checks required by the program.
6. Valid Virginia Driver’s Licenses may be required
7. Any and all other duties as required by the COO and CEO.
IV. UNVERISAL STANDARDS:
A. Communication
1. Ability to communicate (in-person and electronically) with staff, superiors, community officials,
families effectively and appropriately.
B. Cultural Competence and Ethics
1. Positive, caring and supportive attitude characterized by understanding and non-judgmental
commitment to participant families, coworkers, superiors, and all other persons with whom
interaction occurs.
Approved by the Board of Directors: 5/22/2023
2. Comply with all Standards of Conduct and Confidentiality Policies as these are considered of the
utmost importance in working with community residents.
C. Organization
1. Ability to manage time, energy and workspace well in order to accomplish all assigned tasks
successfully.
D. Reporting
1. Ability to complete weekly, monthly, quarterly, and yearly reports as needed.
E. Health and Safety
1. Ability to squat, sit, stand, walk, bend, stoop, reach, hear, see, speak, and lift and/or carry at least 25
lbs.
2. Knowingness of possibility to exposure of communicable diseases
F. Technology
1. Microsoft Office (Word, Excel, etc.) proficient.
2. Willingness to train in program and agency data management systems.
G. Professionalism
1. Ability to casually present oneself.
2. Accountability – Timely, Attendance
3. Team Oriented
4. Possess problem solving skills.
5. Continue to expand knowledge by attending trainings, etc. (16 hours annually)
* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job. Duties, responsibilities, activities, assigned location, and
hours of work, may change at any time with or without notice.
Signature: ___________________________________________ Date: ______________________________________
AN EQUAL OPPORTUNITY EMPLOYE