VISIER Application Support Engineer

JD – VISIER Application Support Engineer (Offshore)

Project Type: Application Maintenance & Support (AMS) Experience: 4 to 6 Years

Overview

Looking for an experienced Visier Application Support Engineer to independently manage the support, maintenance, troubleshooting, administration, and enhancement of a Visier People Analytics platform.

The candidate should possess strong hands-on Visier expertise and be capable of independently supporting the application, including incident management, user support, data validation, integration troubleshooting, platform administration, release support, and stakeholder interaction.

Key Responsibilities

Application Support

· Provide L2/L3 support for the Visier platform and related People Analytics solutions.

· Perform issue analysis, troubleshooting, and root cause analysis for production incidents.

· Investigate and resolve user-reported issues.

· Support enhancement requests and minor configuration changes.

· User onboarding and access administration.

Data & Analytics Support

· Validate workforce analytics dashboards and reports.

· Investigate data discrepancies and KPI calculation issues.

· Monitor data refreshes and scheduled jobs.

· Support data reconciliation and data quality checks.

· Verify data consistency between source systems and Visier.

Coordination

· Work directly with client stakeholders and HR business users.

· Participate in ticket reviews, status meetings, and service reviews.

Primary Skill

Strong hands-on experience with:

· Visier People Analytics

· Visier Administration

· Visier Platform Support

· Workforce Analytics

· HR Analytics

· Dashboard and Reporting Support

· Data Validation and Reconciliation

Soft Skills

· Strong analytical and troubleshooting skills.

· Good communication skills.

· Customer-facing experience.

· Strong stakeholder management capabilities.