Visa Consultant

Visa Advisory & Customer Support

Are you customer-focused, detail-oriented, and interested in helping travellers navigate their visa applications? Our client is looking for a motivatedVisa Consultant to join its Ghana team and support customers with their visa requirements and application processes.

Key Responsibilities

• Understand customers’ travel plans and advise them on appropriate visa requirements.

• Provide accurate information regarding visa eligibility, documentation, application procedures, and processing timelines.

• Assist customers in preparing and organizing visa documentation.

• Review documents for completeness, accuracy, and compliance with applicable requirements.

• Prepare and process visa applications within agreed timelines.

• Upsell and attach relevant holiday and travel packages to visa applications, based on customers’ travel requirements.

• Coordinate with embassies, consulates, visa application centres, and relevant authorities when required.

• Visit consulates, embassies, and visa application centres as required for application processing and follow-ups.

• Visit clients when required to support documentation, application requirements, or other visa-related needs.

• Track visa applications and provide timely updates to customers.

• Follow up on pending applications and resolve documentation-related queries.

• Manage the post-sales process for visa applicants, ensuring timely follow-ups, updates, and support throughout the visa application journey.

• Maintain accurate records of visa applications, customer information, and supporting documents.

• Handle customer queries professionally through phone, email, and other communication channels.

• Coordinate with the Sales and Travel Consultant teams regarding visa requirements for customers.

• Stay updated on changes in visa rules, immigration requirements, documentation, and procedures for different destinations.

• Maintain strict confidentiality of customer and application-related information.

Ideal Candidate Profile

• Graduate in any discipline. A degree or diploma in Travel & Tourism, Hospitality, or a related field will be an advantage.

• 1–3 years of experience in visa consultancy, travel, immigration, or a related field.

• Knowledge of visa application processes and documentation will be an advantage.

• Experience or interest in travel package sales, upselling, or cross-selling will be an advantage.

Skills & Competencies

• Strong attention to detail and accuracy in handling documents.

• Good written and verbal English communication skills.

• Strong customer service and interpersonal skills.

• Ability to manage multiple applications and meet deadlines.

• Willingness to travel locally to visit clients, consulates, embassies, and visa application centres as required.

• Basic knowledge of MS Office/Google Workspace.

• Willingness to learn and stay updated with changing visa and immigration requirements.

About Urehgab

Urehgab is more than a recruitment agency, we are a growth partner for innovative teams across Africa. We specialize in building high-performing sales, marketing, and operations teams for industries like tech, manufacturing, hospitality, education, and financial services. From executive search to strategic hiring campaigns, we help our clients hire smart and grow fast.