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MI

VIP Desktop Support Specialist - New York City 10001

Merge IT
  • 🇺🇸 United States
  • On-site
  • Senior
  • 1 day ago
  • Windows
  • MacOS
  • Outlook
1 day ago
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Our enterprise-level client is seeking to add a VIP Desktop Support Specialist to the team in New York, NY 10001.  Please see below for full details-

Job Notes:
-- 12+ month contract / extensions and perm conversion are possible, but not guaranteed.
-- Onsite in New York, NY 10001
-- Drug & Background required.
-- Ideal candidates will have recent experience directly supporting VIPs in a banking / finance setting.
 
Pay Rate =$30 w2 per hour plus benefits
 
Description:
The Desktop Support Technician provides high-touch technology support to Managing Directors, senior business users, Executive Assistants, and other Premier-supported colleagues within a fast-paced financial-services environment.

The role requires strong technical troubleshooting, exceptional communication skills, excellent customer service, and the ability to independently resolve business-critical technology issues. The successful candidate must be able to communicate clearly with senior stakeholders, explain technical issues in simple terms, provide timely status updates, and maintain a calm, professional approach during high-visibility incidents.

Prior experience supporting users within banking, investment banking, trading, asset management, research, or a comparable financial institution is required.
 
Key Responsibilities:
  • Provide hands-on desktop and end-user support for senior users across Global Banking, Asset Management, Research, and other business areas.
  • Communicate clearly and professionally with senior stakeholders, providing timely updates, setting expectations, and ensuring users remain informed through resolution.
  • Translate technical issues into concise, business-friendly language for non-technical users.
  • Diagnose and resolve hardware, software, connectivity, authentication, mobile-device, and application-related issues.
  • Support Windows 11 and macOS, Microsoft 365, Outlook/Exchange On,
Why Work with Merge IT?
We don’t just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.
 
Let’s Stay Connected
Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here:https://compiled.social/MergeITLLC. You’ll be the first to know when that perfect role opens up.
 
Be You. With Us.
Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.
 
Your next opportunity starts here. Let’s make it happen

VIP Desktop Support Specialist - New York City 10001 · Merge IT

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