Video Teleconferencing (VTC) Specialist [Various Levels] Contingent

Position Description: Video Teleconferencing (VTC) Specialist

1. Position Overview

The Video Teleconferencing (VTC) Specialist provides dedicated audio/visual (AV) engineering, operational support, and maintenance for command-wide C4I multimedia systems. This position ensures high-availability connectivity, seamless event execution, and continuous maintenance across classified and unclassified VTC suites, command conference rooms, and VIP briefing environments.

2. Contract & Classification Mapping

3. Core Responsibilities & Operational Duties

AV & VTC Operations

• Sets up, operates, and troubleshoots audio/visual (AV) equipment and Video Teleconferencing (VTC) suites across classified (SIPRNet) and unclassified (NIPRNet) environments.
• Monitors daily VTC call scheduling, bridging, and network connectivity to prevent mission disruption.
• Performs pre-conference testing, in-conference monitoring, user assistance, and real-time captioning integration for scheduled and unscheduled events.
• Delivers operational AV support across command facilities, including 13 supported conference rooms, 2 training rooms, and 15 VIP offices with integrated AV hardware.

Preventative Maintenance & Sustainment

• Conducts routine quarterly Preventative Maintenance (PM) inspections across all designated room AV systems.
• Authors and maintains complete Preventative Maintenance (PM) Documentation .
• Diagnoses hardware or software defects, coordinates with vendors for warranty repairs, and completes After Action Reports (AAR) for mission-critical outages pursuant.

Operational Documentation & Reporting

• Authors, maintains, and enforces standard VTC Operating Instructions in compliance.
• Tracks operational availability and metrics, delivering the weekly VTC Status & Metrics Report .
• Evaluates system performance and contributes to annual AV/VTC Equipment Upgrade Recommendations.

4. Minimum Qualifications & Requirements

• Education & Experience: Minimum of 5 years of operational experience supporting enterprise AV/VTC hardware, control systems, and bridging infrastructure.
• Required Certification: Active CompTIA Security+ certification (or equivalent DoD 8140 approved baseline credential).
• Security Clearance: Active Secret or Top Secret security clearance.
• Technical Skills: Hands-on operational experience with Crestron control panels, Digital Signal Processors (DSPs), video walls, Cisco VTC endpoints, and Microsoft Teams/GVS collaboration technologies.

Position & Compensation Disclaimer (Pay Transparency Mandates):

Employment for this role is conditional upon contract award, executed funding, and client approval. Advertised ranges do not constitute a binding promise of specific salary. In compliance with applicable federal, state, and municipal pay transparency requirements—including but not limited to pay disclosure rules in California, Colorado, New York, and Washington—posted salary bands remain flexible. Compensation ranges may be modified prior to an offer to reflect candidate expertise, client budget constraints, and localized geographic pay scales tied to the assigned work site or state of residence.