Advising, Counseling & Career Center Customer Service Specialist / Customer Service Special Senior

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We are a proud equal opportunity and affirmative action employer, and we seek applicants with deep connections to the cultural communities to which our students belong.We actively seek and encourage applications from women, people of color, persons with disabilities, and individuals with protected veteran status.

NOTICE OF VACANCY

Advising, Counseling & Career Center Customer Service Specialist

Classification:     Customer Services Specialist, Sr

Unlimited, Full Time/Part Time

Monday – Friday: 8:00 AM – 4:30 PM;On-campus at least four (4) days a week

*Remote eligibility is limited and subject to department

Salary Range: Hourly from $22.62 to $30.62; Annually from $47,231 to $63,935

*Salary placement is dependent on education and experience

(Please note that a different range may be displayed elsewhere in this post due to a glitch, this is the correct range.) 

This vacancy is posted on-line from Tuesday, September 29, 2026, to Tuesday, October 13, 2026 until 11:59 PM.

ABOUT THE POSITION

The Advising, Counseling & Career Center Customer Service Specialist (CSS Senior) delivers high-quality customer service to prospective, current and returning students through virtual and on-campus services.  This position supports a wide range of stakeholders – including students, families, faculty, staff, and transfer partners – by providing essential information about departmental services, online resources, college policies and procedures, and appropriate referrals. 

This role requires strong communication skills and the ability to effectively assist individuals from diverse backgrounds, often in complex and high-stress situations. This role regularly assists students experiencing crisis and must remain calm, exercise sound judgement and connect students with appropriate resources or services. This position requires a strong understanding of all service areas and works closely with the office manager to address complex inquiries. Responsibilities include providing front desk coverage, supporting department staff and faculty, and collaborating with the office manager and student workers.

This position requires a high level of customer service, professional knowledge and ability to resolve independently both simple and complex student issues with minimal supervision, regularly exercising professional judgement and discretion on individual student and faculty issues in compliance with federal privacy regulations. This position also provides administrative support, which may include but is not limited to data entry, management of confidential student files and records, document imaging and managing and assigning cases within the customer relationship management (CRM) system.

This position will actively advance the college’s strategic goals, including achieving equity in educational outcomes and supporting a culturally responsive and service-oriented culture, through individual and departmental efforts.  

YOUR QUALIFICATIONS

ESSENTIAL:These qualifications are required to move forward; as such, (ensure your application contains descriptions of your education and work experience sufficient to demonstrate competency in each of the following):

• Using business English grammar, spelling, and punctuation to write and edit reports, letters, and other documents

Other knowledge, skills, and abilities we will be interviewing for:

• Skill in using office software applications, such as Microsoft suite, document imaging systems, customer relationship management systems and student information systems.
• Skill in customer service sufficient to effectively communicate, listen to, and elicit information with tact and diplomacy
• Oversee, lead, train, and evaluate the work activities of employees in their work area

PREFERRED:

• One (1) year of experience within an educational or mental health setting, such as a college or university admissions, retention, career, advising, or counseling department
• Experience providing guidance to other employees on handling difficult or complex problems and resolving escalated complaints
• Skill in effectively organizing and prioritizing one’s own work
• Skill in understanding and applying oral and written business process, policy, procedural, and technical instructions
• Multilingual Proficiency in Spanish or Somali

WHY NORMANDALE COMMUNITY COLLEGE

Normandale is the largest community college in the Minnesota State Colleges and Universities system, annually serving almost17,000 students from a diverse set of backgrounds,54% of whom are students of color and nearly27% are first-generation. We offer opportunities for individuals to grow, learn, and advance their careers while working for an organization that is committed to providing an inclusive and equitable space for students and employees to learn.  We are passionately committed to achieving racial equity in student outcomes and in advancing cultural responsiveness in the classroom and services provided.

GREAT BENEFITS PACKAGE

As an agency of the State of Minnesota, Normandale offers a comprehensive benefits package including low-cost medical, dental, vision insurance, income protection plans, generous vacation and sick leave, 11 paid holidays each year, employer paid life insurance, pre-tax flexible spending accounts, retirement plans, and tax-deferred compensation plans. Additional benefits include tuition waivers available for yourself and eligible dependents once certain criteria are met.

For information on benefits, visit SEGIP’s websiteSEGIP. For more information on retirement benefits, please viewthe retirement brochure through MMB. 

This position is also part of the American Federation of State, County Municipal Employees (AFSCME). TheAFCME (https://mn.gov/mmb/employee-relations/labor-relations/labor/afscme.jsp contract outlines many additional benefits provided.

For more information on retirement benefits, please viewthe retirement brochure through MMB.

Equal Employment Opportunity

Normandale Community College is committed to honoring human differences and cultivating inclusion of different values and ideas in employment and education opportunity. The college is committed to the principle that all individuals are to be treated with equality and dignity. 

No person shall be discriminated against in the terms and conditions of employment, personnel practices, or access to and participation in, programs, services, and activities with regard to race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, or gender expression. In addition, discrimination in employment based on familial status or membership or activity in a local commission as defined by law is prohibited. 

Reasonable accommodation will be made for applicants with disabilities. If you are an individual with a disability who needs assistance, please contact Human Resources at (952) 358-8269 orjobs@normandale.edu. Please indicate what assistance is needed. 

Salary is commensurate with experience and qualifications and is subject to the terms and conditions of the applicable bargaining unit agreement or personnel plan.

Benefits Information:

At Minnesota State, we take your well-being and work-life balance seriously. We offer a comprehensive benefits package that features low-cost medical and dental insurance with affordable deductibles, employer-paid life insurance, short- and long-term disability, and pre-tax healthcare and dependent care accounts with a roll-over option. To further support your holistic health, employees also have access to a confidential Employee Assistance Program (EAP) for mental health, legal, and financial counseling. Detailed plan details, rates, and coverage choices can be reviewed directly via theState Employee Group Insurance Program (SEGIP) website.

To support your life outside of work, our package includes 12 paid holidays, generous vacation and sick time, and six weeks of Paid Parental Leave. We also help you secure your financial future with a robust Pension Plan, 457(b) and 403(b) retirement accounts, and various investment options. Furthermore, we invest in your growth by providing dedicated professional development and tuition waivers for both you and your dependents.Please note that specific benefit eligibility and coverage levels may vary depending on the type of position, employee classification, and collective bargaining agreements.

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