Vice President, People Services

BlueStar Resort & Golf – Central Services Main Office

BlueStar is a boutique management firm focused on supporting developers, asset managers, and community Boards in the successful operation of their resort and golf amenities. Our expertise is in all aspects of hospitality management, including golf, spa, food & beverage, community clubs, and more, particularly in active adult or age-qualified residential communities. We also provide full-scale landscape services in some locations. Our portfolio spans literally from coast to coast, with many beautiful locations in between.

Where: Located in Scottsdale, Arizona

Pay: $195,000-$205,000 Annual + Bonus Eligible

Start Date: Early January 2027

Benefits:

New management full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following the first day of full-time employment.

Full-Time team members are eligible to accrue Paid Time Off (“PTO”) in accordance with the Company policy at a rate of 120 hours per year.

Full-Time team members are eligible for 7 paid holidays annually.

All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.

KEY RESPONSIBILITIES:

As a member of BlueStar Resort & Golf, the Vice President, People Services is responsible and accountable for providing leadership within the People Services function to achieve BlueStar Resort & Golf’s overall goals and objectives with responsibilities for employment, compensation, employee relations, benefit administration, recognition, consultant management, organizational development and maintenance of the People Services infrastructure. BlueStar Resort & Golf employs 1600+ team members with clubs in 9 states with an aggressive rate of growth.

Strategic Leadership and Business Partnership

• Play an active role on the Senior Leadership Team of BlueStar Resort and Golf.
• Participate in the creation and implementation of the Business Plan for BlueStar Resort and Golf. Participate in key business meetings to keep a pulse on the business and to determine the appropriate roles for the People Services team.
• Provide high-quality counsel and People Services problem solving to the President and Senior Leadership Team. Anticipate Human Resources issues; promote an open, high-trust atmosphere with all client groups. Share critical concerns/needs with the Senior Leadership Team.
• Partner with the Senior Leadership Team to implement the appropriate executive development, coaching/performance management, performance appraisal process, and legal awareness.
• Create appropriate policies and procedures to support business strategies.
• Supports and facilitates smooth transition of changes in Company policy and strategic direction.
• Oversee the People Services budget.
• Partner with Director, Peoples Services regarding recruitment strategies, training initiatives, employee engagement, and employer branding strategies.
• Drive continuous improvement in training and development initiatives to support employee growth and organizational goals.
• Direct a regular People Services Planning process with business leaders and department heads to review and determine succession plans/bench strength, development/performance opportunities, and recruiting/staffing needs.
• Liaison with Shea corporate HR, Benefits, and Legal teams and oversee employment claims and litigation. Experience partnering with employment counsel is important.

Team Member Relations/Environment

• Establish and maintain a preferred workplace environment that attracts, retains quality team members, and ensures an elevated level of employee commitment.
• Promote strategies focusing on communication, respect, rewards, and recognition.
• Serve as an advocate, liaison, and counselor to help team members in conflict resolution and problem solving. Interface with managers regarding team member issues.
• Ensure adherence to Federal and State employment laws.
• Partner with legal counsel as appropriate and oversee all division employment claims/litigation.
• Investigate and resolve team member relations issues minimizing company liability and exposure.
• Monitor team member morale and commitment on an on-going basis through individual interactions, focus groups, surveys, and exit interviews.

Compensation & Benefit Administration

• Conduct compensation surveys and develop compensation strategies and programs for the division.
• Directs the salary increases and bonus plan processes for BlueStar Resort & Golf.
• Ensure communication, adherence and effective administration of compensation/benefits and payroll policies and programs.
• Resolve team member questions and concerns regarding compensation/benefits.
• Oversee Unemployment, Worker’s Compensation and Guest Liability claims.
• Partners with the corporate compensation/benefits department to develop and implement key programs.

General

• Supervises the maintenance of office design, equipment, coordinate office repairs with building management and office equipment with IT.
• Responsible for the facilities day-to-day operations, monthly and quarterly operations.
• Coordinate and arrange monthly and annual meetings, prepare agendas, reserve and prepare facilities.
• Wells One corporate credit card Program Administrator.
• Other duties, responsibilities, and projects may be assigned.

PERSONAL ATTRIBUTES:

• Must be highly customer-oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills include the ability to lead, cooperate, and motivate.
• Must be role model and able to live our BlueStar core values: 
  • Honesty & Integrity
  • Respect for Every Individual
  • Teamwork
  • Safety & Well-being
  • Competitive Spirit

MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:

• Minimum of 15 years previous Human Resources experience within the Hospitality Industry of increasing responsibility, including supervisory experience required.
• Multi-property and multi-state experience required.
• BS/BA degree in Human Resources or combination of equivalent education and work experience required.
• Prior leadership experience required.
• Compensation and benefits expertise.
• Experience with HRIS software strongly preferred.
• Ability to operate strategically while remaining hands-on.
• Ability to draft reports, business correspondence, and procedure manuals.
• Ability to prioritize tasks and manage multiple assignments simultaneously.
• Ability to effectively present information and respond to questions from team members, suppliers, and the public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, portions, and percentages.
• Excellent written and verbal communication skills. Excellent customer service skills in dealing with members, team members, and clients.
• Must demonstrate initiative to think, work, and make independent decisions, based on sound judgment.
• Must be comfortable working in a demanding environment where continuous improvement is expected.
• Ability to travel when necessary.

WORK ENVIRONMENT:

This position operates in a professional indoor office environment and routinely uses standard office equipment, such as computers, phones, copy, and fax machines. The noise level in the work environment is usually moderate

PHYSICAL DEMANDS:

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak and hear, sit or stand for extended periods of time, walk or be able to move around the office space, use hands to fingers, handle or feel, bend, and reach with hands and arms. The employee must be able to occasionally lift and/or move up to twenty pounds.

BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER