Vice President, Client Partnerships

Responsibilities:

Client Relationship Management

• Serve as the primary strategic lead and executive-level point of contact for key clients, fostering deep, long-term partnerships grounded in trust and results.
• Develop and oversee strategic engagement plans that align with client business objectives and position the agency for account expansion.
• Leverage agency-approved AI tools where appropriate to support market insight development, category monitoring, and proactive identification of opportunities.
• Act as an advocate for clients within the agency, ensuring needs, expectations, and strategic priorities are communicated clearly and acted upon consistently.
• Drive client satisfaction, retention, and renewal through proactive communication, deep category understanding, and strategic foresight.

Project Planning and Execution

• Oversee the successful delivery of all client work, ensuring it meets strategic objectives, adheres to timelines, and maintains a high standard of quality.
• Provide executive guidance and operational clarity to internal teams, partnering closely with Project Management to ensure day-to-day project execution is smooth and efficient.
• Use agency-approved AI tools to support visibility into project health, documentation accuracy, and resource planning insights.
• Lead key client meetings, presentations, and status updates to align on expectations, progress, and strategic next steps.
• Ensure project teams have clear direction, context, and strategic framing to deliver work that advances client business goals.

Strategic Leadership

• Provide senior-level strategic counsel to both clients and internal teams, shaping marketing initiatives grounded in data, insight, and business outcomes.
• Use agency-approved AI tools to support high-level insight gathering, audience exploration, competitive reviews, and scenario modeling, while applying experienced judgment to translate insights into strategy.
• Contribute to the agency’s long-term strategic planning efforts, identifying areas for growth, innovation, and competitive differentiation.
• Partner with the VP of Client Engagement and agency leadership on positioning, prospecting, proposal development, and major pitch strategies.
• Lead quarterly and annual planning efforts for client accounts, ensuring strategies are proactive, scalable, and aligned to client business objectives.

Financial and Operational Management

• Own client profitability across assigned accounts, overseeing budgets, forecasts, and revenue projections to ensure strong financial performance.
• Final review of SOWs for executive review before client delivery, ensuring clarity, feasibility, and alignment with agency standards.
• Use agency-approved AI tools where helpful to support forecasting, resourcing models, and identification of operational efficiencies.
• Identify and drive opportunities for process optimization and operational improvement across account teams and cross-functional partners.

Team Leadership and Development

• Lead, mentor, and empower the Client Partnerships team, guiding performance, development, and long-term career growth.
• Delegate responsibilities effectively across the Client Partnership and Project Management teams to ensure clear ownership and workflow efficiency.
• Serve as a senior escalation point for internal and external challenges, providing clarity and direction to remove roadblocks.
• Use agency-approved AI tools where appropriate to support team training materials, knowledge-sharing frameworks, and operational documentation.
• Foster a culture of strategic thinking, accountability, and collaboration across the client leadership team.

Qualifications:

• You have a Bachelor’s degree in Marketing, Business, Communications, or a related field.
• You have 10+ years of experience in client management or account leadership roles within an advertising or marketing agency.
• You have demonstrated success managing and expanding high-value client relationships while delivering exceptional strategic guidance.
• You have strong, demonstrated experience working with clients in the building products industry, with a deep understanding of the category, its market dynamics, and customer landscape.
• You have strong leadership capabilities with experience managing and growing cross-functional teams.
• You have a deep understanding of marketing strategy, advertising principles, industry dynamics, and emerging trends.
• You have excellent communication, negotiation, and presentation skills with executive-level presence.
• You have a strong financial acumen and experience overseeing budgets, forecasting, scopes, and profitability.
• You thrive in a fast-paced environment while handling multiple strategic priorities.