Veterinary Receptionist

Stevenson Village Veterinary Hospital is seeking a skilled and compassionate Veterinary Receptionistto serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature. 

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting. 

What to Expect 

As you join our mission, expect to be supported in your work and home life with: 

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary: $15 - $20 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full time position. Typical shifts include Monday - Friday 7:00 AM – 6:15 PM, 7:00 AM – 1:00 PM, and 12:00 PM – 6:15 PM, with rotating Saturday shifts from 8:45 AM – 1:00 PM.

Responsibilities 

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience 

Qualifications 

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients 

About Stevenson Village Veterinary Hospital
Stevenson Village Veterinary Hospital is a trusted, full-service veterinary practice serving Baltimore and the surrounding communities. Since 1996, our experienced team has provided compassionate, high-quality care for dogs and cats at every stage of life — from wellness exams and preventive care to advanced diagnostics, surgery, dentistry, and more. We pride ourselves on creating a welcoming, supportive environment where pets and their families feel comfortable and well cared for. Our dedicated professionals are committed to lifelong pet health and building lasting relationships with our clients

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