Verification Specialist

Job Description:

The Verification Specialist performs tasks that support the operations/order processing function of the organization. The position would require that the person process all aspects of a client order adhering to all federal regulations and corporate policy pertaining to standard operating procedures and turn-around times.

Essential Functions:

• Provide high-level administrative and operational support in performing the day-to-day operations of the company. These tasks include:
• Assist in processing 40-50 criminal/employment verification background screening reports daily
• Handle, on average 20-30 incoming/outgoing calls in the course of coordinating and completing the screening process on a daily basis
• Be responsible for understanding and learning client specific protocols for up to 20-30 individual clients
• Perform clerical functions such as reviewing applications submittals and preparing orders to be place with our vendors for additional processing
• Assist in completing Application Verification's quality control process and finalizing screening reports
• Maintain accurate electronic processing notes with the highest regard for confidentiality and completeness
• Interact with all staff members at all levels in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality
• Be flexible and available in conjunction with the needs of the business, by performing assigned tasks of varying degrees of complexity

Qualifications:

• The ideal candidate should possess either an associates or certification program with 3 to 5 years of related experience within customer /administrative support position(s)
• Work within a team-oriented environment
• Good written & verbal communication skills
• Must be organized and possess excellent time management skills
• Must be able to multi-task and work in a very fast-paced environment
• Strong customer service skills
• Good judgment and problem-solving skills
• Ability to repetitively follow a multi-stepped process with the highest attention to detail

Job Type:

• Full-time

Pay:

• $19.00 - $20.00 per hour

Benefits:

• 401K
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday/Hybrid remote in Pittsburgh, Pa 15235