Field Support Technician

Summary:

What’s in it for you?

• Hands-on training: Highland will provide the tools and training needed in commissioning support, site
  readiness, and vehicle inspection processes.
• Variety: From EV systems to charging infrastructure to project coordination, you’ll develop a diverse skill
  set in a rapidly growing industry.
• Certification Reimbursement: We’ll reimburse you for all certification expenses after 12 months of
  employment.

Responsibilities:

• Represent the company at customer locations with the highest standards of professional conduct.
• Support the go-live process for new EV charging sites, including coordinating on-site activities and flagging
  risks or delays to the Commissioning Engineer.
• Conduct new vehicle inspections, verifying vehicle readiness and documenting findings prior to site
  activation.
• Assist technicians in asset inspections, diagnosing, troubleshooting, and repairing customer assets on-site
  as needed.
• Follow established safety procedures to ensure compliance with company and regulatory standards.
• Maintain extremely thorough, accurate, and timely documentation for all commissioning activities,
  inspections, and work completed, using company asset management and project tracking platforms.
• Support High Voltage (HV) charger operations, including conducting plug cycles and responding to service
  needs during commissioning.
• Perform Low Voltage (LV) battery replacements and jump-starts as needed.
• Maintain tools, equipment, and a clean work environment to ensure efficiency and safety.
• Develop and maintain strong customer service skills, ensuring a positive customer experience throughout
  the go-live process.
• Participate in training programs and hands-on learning opportunities to develop technical and project
  coordination expertise.

Qualifications:

• Exceptional attention to detail and a high standard for accurate, organized documentation.
• Demonstrated time-management skills, a strong work ethic, and a commitment to driving continuous
  process improvement.
• Proficiency with computers and standard software (documentation tools, spreadsheets, asset/project
  management platforms) required.
• Automotive Technology certification from an accredited school preferred (not required).
• Willingness to develop project management and project coordination skills; prior experience a plus.
• Basic electrical and AC skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and
  procedure manuals.
• Strong problem-solving skills.
• Excellent written and verbal communication and interpersonal skills.
• Must be able to lift 50 lbs. and work in varying weather conditions.
• Willingness to travel and work flexible hours, including evenings and weekends if required.
• Reliable transportation and a valid driver’s license with a clean driving record.

• Competitive base salary and performance-based bonus program
• A supportive, highly collaborative, team-oriented environment
• Ability to work with bright, innovative, and forward-thinking colleagues
• Health, Vision, and Dental coverage for employees & their dependents
• Generous Paid Time Off
• 401(k) program and company match