Santa Helper - The Promenade at Westlake

ESSENTIAL FUNCTIONS

• Utilize all resources available to ensure full knowledge and understanding of Caruso property, to provide an exceptional 5-star service experience for our guests and/or residents.
• Comfortable with welcoming our valued guests using a variety of seasonal greetings including, but not limited to, “Happy Holidays”, “Merry Christmas”, “Happy New Year.”
• Uses outstanding customer service skills to properly resolve resident or guest complaints; follows company protocols through exercising “LEAP” from the Caruso Hospitality Standards.
• Other duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS

• Ability to provide superb customer service skills, while always maintaining a professional and friendly demeanor.
• Minimum of two years’ experience in a hospitality setting.
• Excellent verbal communication skills; Professional and pleasant tone of service.
• Must be an organized, detail oriented, self-starter who is able to work independently and part of a group.
• Must be flexible to work weekends, early morning, late nights and holidays to support the operation and entire Concierge team needs.
• High School Graduate
• Must have happy, cheerful attitude and the ability to make kids smile
• Patience
• Must love the holidays!

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Ability to understand and communicate effectively in English
• Able to push a Bell Cart or Flat Bed up to 30 pounds
• Standing for up to 8 hours a day
• Sitting up to 8 hours a day, walking up to 8 hours a day
• Ability to climb stairs
• Ability to stoop and bend
• Equipment used: phone system, computer, Radio, Bell Cart or Flat Bed Cart
• Prefer to be clean shaven at all times
• Uniform provided must be worn properly and in accordance to the uniform standards within the policies and procedures of this role.