Venue General Manager

Essence of the position:

We are on the hunt for our next Venue General Manager. In this role you will oversee the entire multi-faceted venue, ensuring operational excellence & a service focused culture. Some of your key areas of responsibility will be:

• Inspire, challenge, and coach a team of six Heads of Department to deliver exceptional hospitality, driving continuous improvement across their departments and the entire venue
• Proactively lead operations across a dynamic, multi-faceted venue, keeping every zone aligned to the overall strategic goals of the venue
• Ensure all internal and external regulatory compliance requirements are met
• Promote a positive work environment, aligned with values, where team feel motivated and empowered
• Forecast revenue and expenses to ensure financial targets are achieved & effectively communicated to relevant stakeholders
• Foster a ‘sales through service’ focused culture to drive revenue growth, looking for new opportunities with entertainment offerings

Key Attributes & Capabilities:

Putting people neatly into boxes, isn’t really our style, but there are a few key factors that will be really important when it comes to selecting the right candidate for this position:

• 3-5 years exp. Venue/General Management experience from a large multi-faceted hospitality venue, with a strong F&B focus
• Proven ability in managing large teams of 70+ hospitality crew by utilising effective delegation through department heads to influence multiple departments
• Sound financial management skills, able to expertly analyse a P&L report and maintain costs in a hospitality setting
• Able to maintain the careful balance of being an excellent delegator while also being a hands-on leader that is not afraid to dive in headfirst!
• An ability to engage, understand & build relationships with the community and local businesses
• A truly passionate hospitality professional that is highly attuned to the needs of guests and has a desire to create remarkable experiences for everyone, turning strangers into friends!