Account Manager - Life Sciences

We're seeking a forward-thinking Account Manager - Life Sciences to guide client growth, satisfaction, and long-term success across a portfolio of major accounts, with particular focus on Pharma, Biotech, and MedTech clientele. Serving as both a trusted advisor and strategic engagement designer, you'll collaborate with clients, internal departments, and executive leadership to craft account strategies, supervise delivery quality, and secure sustained business expansion. The position calls for a well-rounded mix of commercial insight, delivery supervision, Life Sciences domain knowledge, and leadership capability — perfect for a results-oriented individual who excels where technology, business strategy, and customer experience intersect

Responsibilities

• Serve as the lead Account Manager, working in close coordination with clients, internal teams, Business Unit Heads, and Sales Leads
• Partner with senior Account Management leaders to jointly build and carry out account plans centered on growth, delivery quality, and client happiness
• Function as the engagement designer, shaping account strategies and positioning the company for success throughout the Life Sciences value chain, spanning R&D, Clinical, Regulatory, Commercial, and Patient Engagement
• Establish and grow trust-based connections with senior client contacts and internal leadership
• Assist clients in a product ownership capacity, contributing to product vision, roadmap development, and compelling value propositions
• Generate revenue expansion across designated accounts, contributing to company-wide financial goals through revenue and profit achievement
• Grow the organization's presence within Life Sciences accounts by identifying opportunities in digital transformation, data and analytics, clinical platforms, regulatory systems, and commercial offerings
• Head up sales and pre-sales work, including opportunity evaluation, RFP responses, proposal development, and client-facing presentations
• Showcase service offerings through in-person or remote client engagements while maintaining a monthly pipeline and reporting key metrics to leadership
• Work jointly with program and project management teams to guarantee successful delivery through a unified delivery approach
• Define and scope engagement structures, pricing models, and delivery strategies that comply with Life Sciences regulatory standards
• Guarantee seamless handoffs from sales to delivery teams, staying accountable for client outcomes and overall satisfaction
• Track performance indicators across major accounts, confirming consistency with broader business objectives
• Remain current on market shifts, new technologies, and industry obstacles within Life Sciences, including areas like digital health, real-world evidence, and pharmacovigilance
• Act as a specialized advisor steering business transformation, product direction, and innovation efforts for Life Sciences clientele

Requirements

• 18+ years of experience managing accounts within large enterprise settings
• Demonstrated success in meeting and surpassing sales and revenue objectives
• Specialized knowledge of the Pharma, Biotech, and MedTech landscape, covering clinical trials, regulatory adherence, and pharmacovigilance
• Familiarity with commercial operations and patient-focused solution design
• Grasp of technology platforms, digital transformation, and IT services within Life Sciences and healthcare sectors
• Ability to function effectively at both a strategic and hands-on tactical level to achieve client and business outcomes
• Proficiency in leading teams, managing performance, and collaborating across different functions
• Strong presentation, negotiation, and relationship-building skills geared toward senior-level stakeholders
• Aptitude for problem-solving, critical analysis, and designing effective solutions