EI
UX Strategist
eTeam Inc.
🇨🇦 Canada
On-site
7 months ago
CA$50 – CA$54 / hour
- ServiceNow
- User Research
- Design Thinking
- Miro
- FigJam
- Figma
- Google Analytics
- Jira
- Confluence
7 months ago
Job Type: Contract
Duration: 6 Months
Location: Toronto, ON M2J 5H3
100% Onsite role
Role Summary:
The UX Strategist defines and drives the user experience strategy for migrating a legacy ServiceNow portal to Employee Center. This role focuses on research, information architecture, and aligning business goals with user needs to create a roadmap for a modern, intuitive experience.
Primary Objectives
- Establish a clear UX vision and roadmap aligned with business goals and ServiceNow best practices.
- Ensure navigation and content structure supports intuitive employee experiences.
- Provide actionable insights from research to guide design and development.
- Facilitate stakeholder alignment and prioritize features for phased delivery.
- Define measurable success criteria for adoption and usability.
Key Responsibilities:
- Conduct stakeholder interviews, user research, and analyze current portal usage.
- Develop personas, journey maps, and service blueprints.
- Define information architecture, taxonomy, and navigation for Employee Center.
- Facilitate workshops (design thinking, prioritization, IA validation).
- Create UX roadmap with phases, dependencies, and measurable outcomes.
- Establish success metrics and adoption KPIs.
- Collaborate with UX/UI Lead, UI Designer, and Business Analyst to ensure alignment.
Required Skills & Experience:
- 6–10 years in UX strategy, service design, or enterprise UX.
- Strong research and synthesis skills (qualitative and quantitative).
- Experience with information architecture and navigation design.
- Familiarity with ServiceNow or similar enterprise workflow systems.
- Excellent communication and facilitation skills for workshops and stakeholder engagement.
Tools:
- Miro or FigJam for workshops and mapping.
- Figma for concepting.
- Analytics tools (Google Analytics, ServiceNow search analytics).
- Jira/Confluence for documentation and backlog alignment.
Nice to Have:
- Experience with ServiceNow Employee Center and topic taxonomy.
- Knowledge of HRSD or ITSM service structures.
- Exposure to content governance and adoption frameworks.
Education:
- Bachelor’s degree in Human-Computer Interaction (HCI), Information Science, Psychology, or related field. Equivalent experience considered.
UX Strategist · eTeam Inc.