UX Researcher, CapCut

CapCut is an all-in-one video editing app that empowers creators to express themselves and transform videos into creative masterpieces. In addition to its basic features, such as video editing, text, stickers, filters, colors and music, CapCut offers free advanced features, including keyframe animation, smooth slow-motion effects, chroma key, Picture-in-Picture (PIP), and stabilization to help you capture and snip moments.

The CapCut USDS team is a fully functional business team in the TikTok USDS Joint Venture. It provides support to all the CapCut family apps, including CapCut, Dreamina, Hypic and Pippit, in terms of technical solutions, including but not limited to -- reliability assurance, ML and algorithm customizations, quality assurance, data pipelines, metrics establishment, A/B tests -- which enable these apps to fully function in the US with complete compliance; daily operations and customer support to US-based users and creators; strategic planning and execution of: US user growth, marketing activities and user research.

Responsibilities

• Serve as a key US research partner for the Capcut team
• Partner with both in-office and global stakeholders to define the research agenda, ensuring alignment between our vision and evolving customer needs
• Work closely with cross-functional leaders to deepen understanding. Leverage user insights to enhance stakeholders' knowledge and support well-informed strategic decisions through data-driven research findings.
• Manage end-to-end research activities and resources, synthesizing findings into impactful insights that empower stakeholders with practical guidance.
• Stay up-to-date on industry trends, best practices, and emerging methodologies, continually advancing the research process.

Minimum Qualifications

• Bachelor's degree or above in Psychology, Statistics, Sociology, Marketing Research, Human Computer Interaction, or other related fields
• Proficiency applying both qualitative and quantitative methods such as usability testing, focus groups, interviews, concept evaluation, diary studies, surveys, data analysis (SPSS, R or Python), A/B testing etc, with priority given to strong quantitative capabilities
• Self-driven, be able to work with cross-functional teams
• Strong written and oral communication skills to influence product partners and major decisions.

Preferred Qualifications

• Masters or PhD degree
• Direct experience in social media and creator economy, with a solid grasp of emerging trends, creator needs, and user behaviors
• 3+ years experience in user experience research, design research, or product research in the technology industry, preferably in consumer tech or content