UX Designer

Preferred Qualifications

•⁠ ⁠Bachelor's degree in a related field or equivalent experience.

•⁠ ⁠4+ years of experience with UX and product design for SaaS, mobile apps, or operational workflows.

•⁠ ⁠Strong experience with mobile app design and modern interaction patterns.

•⁠ ⁠Hands on experience working with distributed engineering teams across onshore and offshore locations.

•⁠ ⁠Proficiency with Figma for flows, components, prototypes, and design system work.

•⁠ ⁠Experience with Miro for mapping, workshops, and collaboration.

•⁠ ⁠Experience using Jira to align design work with sprints, stories, and engineering execution.

•⁠ ⁠Experience designing for AI powered products or conversational interfaces is a plus.

•⁠ ⁠Portfolio showing end to end design thinking, strong interaction design, and visual craft.

•⁠ ⁠Comfortable working in a fast, evolving environment with changing priorities.

Job Responsibilities

•⁠ ⁠Collaborates with product, engineering, QA, and business teams to uncover customer needs and turn them into clear design direction.

•⁠ ⁠Translates complex field service workflows into simple, understandable concepts and solutions that improve the Sera experience across web and mobile.

•⁠ ⁠Works across shifting priorities and brings structure to early product definition, helping PMs and POs with clarity, requirements, and prioritization.

•⁠ ⁠Advocates for the customer through human centered design, discovery, interviews, research, and usability testing.

•⁠ ⁠Facilitates and participates in workshops with internal teams, customers, and partners to align on business needs and design intent.

•⁠ ⁠Creates user flows, journey maps, mobile and web wireframes, prototypes, and detailed UI specifications that support engineering delivery.

•⁠ ⁠Leads design for the Sera mobile tech app, ensuring clean flows, intuitive interactions, and field ready usability.

•⁠ ⁠Partners closely with onshore and offshore development teams to clarify designs, address edge cases, support implementation, and review builds.

•⁠ ⁠Participates in sprint planning, backlog refinement, standups, sprint reviews, and demos to ensure design is aligned with delivery timelines.

•⁠ ⁠Delivers design assets and documentation for acceptance, development, QA, and release.

•⁠ ⁠Helps maintain and evolve the Sera design system, patterns, and UI standards across all product lines.

•⁠ ⁠Collaborates on new AI powered features and assists with workflow design, conversational flows, and UX patterns that support emerging capabilities.

•⁠ ⁠Brings strong communication, attention to detail, and follow through to ensure high quality delivery.