Pathways Worker – Central Intake Service CIS

Number of Positions Available:

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.  

Pathway Worker – Central Intake Service (CIS) 

Alice Springs, NT | Full Time | SCHADS Level 4 

Why this role matters 

The Central Intake Service (CIS) is a new Territory‑wide initiative reshaping how people experiencing or at risk of homelessness access support. CIS provides a single, culturally safe entry point into the homelessness service system. This ensures individuals only need to share their story once and are connected quickly to the right supports. 

As a Pathway Worker, you will be part of a compassionate frontline team offering calm, welcoming and culturally responsive support to people seeking stability, safety and connection. Every conversation you have, whether over the phone or face to face, helps someone navigate crisis with dignity, hope and a clearer path forward. 

About the role 

This role blends both phone‑based triage and face‑to‑face drop‑in support, offering variety and meaningful human connection throughout each day. During drop‑in hours, you will meet people in person, listen to their stories, provide information and advice, and help them access the right supports. Outside of drop‑in times, you will respond to calls from across the Northern Territory, triaging needs, redirecting callers to the right agencies, and offering a supportive first point of contact. 

You will conduct high‑quality intake and risk assessments to ensure clients are matched with the most suitable services. This includes providing tailored support, advocacy, housing information, financial assistance where appropriate, and warm referrals across the Territory. 

The role is based at Alice Spring but occasional work at multiple sites locally including co‑located partner sites and flexible outreach settings. This permanent full-time position within the Central Intake Service, reporting to the Team Leader. Pay is in accordance with a SCHADS Level 4. 

How you will make an impact 

• Provide a welcoming, culturally safe first point of contact for individuals and families seeking support 

• Deliver a mix of phone‑based triage and face‑to‑face drop‑in support 

• Conduct high‑quality intake and risk assessments  

• Offer customised support, advocacy and advice based on client strengths and circumstances 

• Provide relevant housing information, financial assistance where appropriate, and targeted referrals 

• Redirect callers to the correct agencies and services across the NT, using strong knowledge of the Territory’s service system 

• Maintain a positive, safe and child‑friendly intake environment 

• Participate in collaborative assessment meetings to support continuity of care 

• Work flexibly across multiple locations on a rostered basis, including phone and drop‑in services 

What you will bring 

• Qualifications in Community Services, Social Work, Psychology or similar (highly regarded) 

• Experience in a social service environment, including intake, assessment and referral 

• Knowledge of homelessness services and the impacts of past government policies on First Nations people 

• Experience working with people who may not have English as a first language 

• Knowledge of local Aboriginal communities and culture 

• Strong time management, planning and organisational skills 

• High‑level interpersonal and communication skills 

• Ability to work independently, show initiative and contribute positively to a team environment 

• Competence using computers, internet and electronic communication systems 

• Understanding of rapid rehousing and housing‑first models 

• Awareness of the emotional impact of crisis accommodation on children and young people 

• Valid NT Working with Children Check 

• Current NT Drivers Licence 

What we offer 

• $51.37 – $55.28 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging 

• SCHADS Level 4 with Above Award Conditions (up to 10%) 

• Relocation  

• Remote Area Housing Benefit for employees who live and work in the region (up to $31,800 tax free) and Entertainment Benefit (up to $2,650 tax free) 

• Generous paid parental leave (12 weeks for primary carers) 

• Purchased Leave Scheme (up to 8 weeks per year) and five days paid leave annually to experience working in other TSA programs 

• Flexible working arrangements 

• Access to EAP and a range of health and wellness initiatives 

• Ongoing training and development to support your growth 

• A rewarding, purpose‑driven career that makes a positive and lasting social impact 

How to apply 

If you are passionate about providing culturally safe, person‑centred support and want to contribute to a new Territory‑wide initiative improving access to homelessness services, we would love to hear from you. Please submit your resume and a cover letter outlining your experience and interest in the role. 

Applications will close as soon as a suitable candidate is secured.   

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration