User Feedback/Experience Specialist - Lemon8

About the Team

Lemon8 is a fast-growing content platform built to empower young, vibrant communities to discover, create, and share lifestyle content. As part of a high-velocity global consumer tech ecosystem, we operate at the intersection of trendsetting content, social discovery, and product innovation. We are seeking an exceptional leader to drive strategic initiatives, align cross-functional priorities, and accelerate business growth.

Responsibilities

‑ Monitor, handle and follow up on user feedback across multiple product channels. Collaborate closely with PM, RD teams to resolve user experience issues efficiently.

‑ Leverage user feedback data analysis, user research, competitor analysis and business inputs to identify user pain points and requirements. Diagnose problems and propose systematic solutions to improve core user experience.

‑ Drive user groups acquisition, operation and growth. Partner with cross‑functional teams to regularly execute user beta testing, campaign initiatives and agile research activities, so as to boost user engagement and brand recognition.

‑ Adopt productivity tools to optimize and iterate existing workflows and improve operational efficiency.

Minimum Qualifications

‑ 1+ years of relevant working experience in internet user operation, product operation, experience operation or user research is preferred.

‑ Strong communication skills, user‑centric mindset, service awareness and ability to work under pressure; excellent teamwork capability.

Preferred Qualifications

‑ Data‑driven thinking, solid logical reasoning, sharp insight and analytical skills, with good product sense.