US Operations Lead

US Operations Lead - 4

Location: Dallas, TX

Onsite Flexibility: Hybrid — onsite 4x/week

Contract Details

• Position Type: Contract
• Contract Duration: 7 months (with possibility of extension)
• Pay Rate: $75.00 / Hour (USD)
• Shift / Schedule: 9:00 AM – 5:00 PM, Monday–Friday; standard 37.5 hrs/week (possible overtime)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

This role is to assist with coordination and support of day-to-dayIT infrastructure activities for the U.S. region. This includes managing infrastructure requests, assisting with project delivery, supporting audit and regulatory needs, helping resolve high severity incidents, monitoring service performance, and ensuring clear communication with business and technical teams. The successful candidate will have the opportunity to further enhance their career in thebanking industry.

Key Responsibilities

• Act as the primary U.S. intake point for IT infrastructure requests, coordinating with global IT teams to streamline communication, eliminate duplication, and align priorities.
• Support U.S. infrastructure initiatives in partnership with global teams, including delivery across servers, networks, storage, and data center services.
• Support U.S. service management for globally delivered IT services, ensuring alignment with U.S. regulatory requirements, service levels, and risk expectations.
• Assist in the resolution of high severity incidents involving infrastructure dependencies through technical coordination and escalation with global support teams.
• Coordinate clear, timely IT communications to business and technical stakeholders regarding major incidents, planned changes, and operational impacts.
• Assist with IT audit inquiries by coordinating documentation, evidence collection, and timely responses across relevant stakeholders.

Required Skills

• 10 years of experience in IT infrastructure and/or service management
• Strong knowledge of IT infrastructure domains: servers, networks, storage, data centers, etc.
• Proficiency with Microsoft Office Suite and capable of collecting, cleaning, and formatting data from multiple sources to generate clear, actionable insights that support data-driven decision making (Excel, Word)
• Proven ability to create and deliver clear, executive-ready presentations (using PowerPoint)
• Ability to work under tight timelines and competing priorities

Preferred Skills

• Experience leading cross-functional remediation efforts, managing audits, and driving regulatory compliance initiatives

Education Requirements

• Bachelor's Degree or Diploma required

Required Experience

• 10 years of experience in IT infrastructure and/or service management

Nice-to-Have Experience

• Experience with regulatory remediation within infrastructure

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Important Notes

• Interview process: 2 rounds — Round 1: Hiring Manager, 30 mins via MS Teams Video; Round 2: Director, 30 mins via MS Teams Video
• Hiring Manager availability to interview: ASAP

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-15997

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