DS
US_East | Network Support Engineer_L2
Datum Software, Inc
- 🇮🇱 Israel
- On-site
- Mid level
- 6 days ago
- ERP
- ServiceNow
- Microsoft SQL Server
- SAP ERP
- PLC
- OPC
- FactoryTalk
- Ignition
- SAP
- SQL
- C#
- .NET Framework
- .NET Core
- JavaScript
- HTML
- CSS
- Windows Server
- IIS
- Incident Management
- SCADA
- .NET
6 days ago
Work Location: Richmond, VA
Key Responsibilities:
MES Application Support & Troubleshooting
- Provide Level 1 and Level 2 technical and functional support for MES applications and manufacturing systems.
- Monitor MES application performance, availability, and reliability.
- Investigate production issues, troubleshoot system failures, and perform root cause analysis.
- Coordinate issue resolution with development, ERP, WMS, infrastructure, network, and business teams.
- Manage incidents, service requests, and problem tickets using tools such as ServiceNow.
- Track SLAs, KPIs, and recurring issues while identifying opportunities for continuous improvement.
- Analyze Microsoft SQL Server databases, execute queries, and troubleshoot data discrepancies.
- Support and troubleshoot integrations between MES platforms and enterprise systems, including:
- SAP ERP
- Warehouse Management Systems (WMS), such as Blue Yonder
- Programmable Logic Controllers (PLCs)
- OPC servers
- Shop-floor equipment and manufacturing systems
- Investigate integration issues to maintain accurate data exchange across manufacturing applications.
- Support MES configuration changes, workflows, business rules, interfaces, and system enhancements.
- Assist with application deployments, upgrades, maintenance activities, and system validation.
- Maintain technical documentation, support procedures, knowledge base articles, and change records.
- Collaborate with manufacturing teams to understand production processes and improve system effectiveness.
- Develop expertise in the TrakSYS MES platform to support future projects and operational requirements.
Manufacturing & MES Experience
- 6–10+ years of experience in manufacturing systems, shop-floor operations, digital manufacturing, or MES environments.
- Strong hands-on experience implementing, maintaining, or supporting MES platforms.
- Experience with one or more of the following MES solutions:
- Siemens Opcenter / Camstar
- Rockwell FactoryTalk ProductionCentre
- Apriso
- Client-X
- Syncade
- Ignition
- AVEVA MES
- SAP MII / SAP ME
- Tulip
- Other comparable MES platforms
- Strong understanding of manufacturing processes, production operations, and shop-floor workflows.
- Strong Microsoft SQL Server experience, including:
- SQL queries
- Stored procedures
- Data analysis and troubleshooting
- Hands-on development experience with:
- C#
- .NET Framework / .NET Core
- JavaScript, HTML, and CSS
- Experience supporting integrations involving MES, ERP, WMS, PLCs, historians, and other manufacturing systems.
- Knowledge of Windows Server, IIS, networking fundamentals, and application support.
- Experience with incident management and ticketing tools such as ServiceNow.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to collaborate effectively with cross-functional technical and business teams.
- Ability to independently troubleshoot and resolve production issues.
- Willingness to learn new technologies and adapt to changing manufacturing requirements.
- Experience in Consumer Products, Food & Beverage, Pharmaceuticals, Life Sciences, or other process or discrete manufacturing industries.
- Exposure to OPC, Kepware/KepServer, SCADA, PLC communications, and Industrial Internet of Things (IIoT) systems.
- Prior experience with TrakSYS MES is a plus but not mandatory.
- Experience supporting global manufacturing operations and production support teams.
Candidates do not need prior TrakSYS experience. However, they must demonstrate the following:
- Strong hands-on MES implementation or production support experience.
- Significant exposure to shop-floor manufacturing environments and processes.
- Strong Microsoft SQL Server technical expertise.
- Hands-on .NET/C# development experience.
- Ability and willingness to quickly learn the TrakSYS MES platform.
- Capability to independently support manufacturing operations after onboarding and training.
The ideal candidate is an experienced MES professional with a solid background in manufacturing operations, application support, SQL Server, and .NET/C# development.
Candidates with experience supporting MES platforms other than TrakSYS are encouraged to be considered, provided they have strong manufacturing domain knowledge and the technical ability to quickly adapt to the TrakSYS ecosystem.
The successful candidate will play a critical role in ensuring reliable MES operations, minimizing production disruptions, and supporting continuous improvements across manufacturing systems.
“All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
US_East | Network Support Engineer_L2 · Datum Software, Inc