DS
US_East | Administrator_L3
Datum Software, Inc
🇮🇱 Israel
On-site
Mid level
4 weeks ago
4 weeks ago
Location: Hanover
Job Description
We are seeking an experienced Sprinklr Platform Administrator to administer, configure, maintain, and optimize the Sprinklr platform in support of business operations across social media, customer care, and engagement functions.
Key Responsibilities
- Administer and configure the Sprinklr platform, including user access, roles, permissions, workflows, dashboards, and automation rules.
- Collaborate with business stakeholders to gather requirements and implement scalable Sprinklr solutions.
- Support Sprinklr capabilities across social media management, customer care, digital engagement, and related business functions.
- Monitor platform performance and system availability.
- Troubleshoot platform issues, manage incidents, and coordinate with Sprinklr Support for timely resolution.
- Develop and maintain reports, dashboards, and analytics to track KPIs and platform adoption.
- Provide actionable business insights based on platform data and reporting.
- Establish and maintain platform governance standards and best practices.
- Maintain technical and operational documentation.
- Conduct user training and provide ongoing platform support.
- Ensure compliance with organizational security, privacy, governance, and operational standards.
“All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
US_East | Administrator_L3 · Datum Software, Inc