NC
UPI / NPCI Payment Application Support
NR Consulting - India
🇮🇳 India
On-site
1 month ago
- SQL
- Splunk
- Grafana
- Kibana
1 month ago
Location: Mumbai
Exp: 2-5 Years
Job Description:
Key Responsibilities
- Monitor UPI/payment transactions and identify failed, pending, timeout and reversal transactions.
- Provide first-level support for UPI payment-related issues.
- Understand UPI, NPCI, VPA, PSP, P2P and P2M transaction flows.
- Perform basic transaction validation using RRN, UTR, Transaction ID and application logs.
- Perform basic SQL queries for transaction/status validation.
- Monitor application dashboards and logs and identify abnormalities.
- Log update and track incidents/tickets within defined SLA.
- Escalate complex issues to L2/L3 teams with complete transaction details and initial analysis.
- Support transaction reconciliation and follow up on exceptions.
- Coordinate with internal teams and banking/payment stakeholders for issue resolution.
- Prepare basic incident updates and support RCA data collection.
Mandatory Skills
2–5 years of experience in Application/Production Support.
Hands-on experience in UPI / Payments / Banking domain.
Good understanding of NPCI, UPI, VPA, PSP, P2P & P2M.
Basic SQL knowledge.
Basic understanding of APIs, logs and transaction monitoring.
Good communication and incident-handling skills.
Willingness to work in rotational shifts / 24x7 support, if required.
Good to Have:
Experience with monitoring tools such as Splunk, ELK, Grafana, Kibana or similar.
UPI / NPCI Payment Application Support · NR Consulting - India