Universal Banker, bilingual Korean-English

TheUNIVERSAL BANKER is responsible for the specific duties listed below.

Your specific duties will include:

• Handling all teller functions and routine transactions.
• Handling customer calls, inquiries, and routine requests.
• Balancing all check and cash transactions daily.
• Maintaining a strong working knowledge of the bank's products and services.
• Assisting in the daily review of branch reports (e.g., overdrafts, new accounts, and closed accounts).
• Placing holds on check deposits in accordance with policy.
• Contacting customers appearing on the NSF report regarding potential deposits to cover items.
• Contacting customers appearing on the Overdraft Report.
• Finalizing decisions on NSF items according to instructions from the Branch Manager and/or Operations Officer.
• Processing returned items from the Federal Reserve for proper resolution to customer accounts.
• Responding to Verification of Deposit (VOD) requests.
• Updating and maintaining customer accounts for change-of-address requests.
• Resolving online banking customer complaints and technical issues.
• Processing debit card orders and requests.
• Providing dual control for armored car cash shipments and deposits.
• Assisting in locating and resolving teller cash differences.
• Answering incoming calls and routing them to the appropriate personnel.
• Assisting the Operations Officer as needed or requested.
• Performing additional duties as assigned by management.
• Fully complying with all bank policies, procedures, and regulatory requirements (e.g., Bank Secrecy Act, Anti-Money Laundering, Code of Conduct, etc.), and completing all mandatory training.

• Working knowledge of branch operations and banking procedures.
• Ability to deal tactfully and effectively with diverse customers.
• Proficiency in basic computer applications and core banking software.
• Strong interpersonal, written, and verbal communication skills.

• Bilingual proficiency in English and Korean.
• Bachelor's degree in a relevant field.
• Minimum of one year of experience in branch banking.