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United States-Operations Coordinator

IMCS Group Inc
  • 🇺🇸 United States
  • On-site
  • 19 hours ago
  • triage
19 hours ago
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Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs.  IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical.  We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.

Uber is seeking a sharp, organized, and proactive Operations Coordinator to serve as the "operational glue" for our highest-priority fleet-based Growth Bets. This role is a unique hybrid of hands-on execution and strategic scaling, supporting high-touch products including Elite, College Shuttles, Health, and Transit.
You will be the bridge between manual workflows and future automation. We need a subject matter expert who can execute fiercely with a customer-first mentality, solving the complex technical and operational challenges inherent in launching new support modalities and products.
What You’ll Do
Operational Execution: Act as the "boots on the ground" for the Fleet team, managing driver traiting and tagging, photo audits, and profile standards to ensure a seamless experience for every rider.
Onboarding & Triage: Proactively resolve BGC and document blockers to accelerate the "on-road" funnel and ensuring we meet aggressive Q1 scaling targets.
Compliance & Risk Mitigation: Maintain 100% audit coverage for specialized drivers (fingerprinted, chauffeur, and trained). You will identify and escalate compliance gaps to protect Uber’s legal and safety standards.
Financial & Logistics Management: Coordinate weekly reconciliation for complex payment models (Hourly/Per-Trip) and ensure all payments are delivered on-time and within scope.
Analytics & Performance Monitoring: Monitor fulfillment metrics, cancel rates (C/R), and ETAs in real-time to find proactive resolutions to driver and partner pain points.
Process Improvement & Codification: Document operational "hacks" and patterns to help define functional requirements for the H2 Product/Ops automated roadmap.
Cross-Functional Partnership: Coordinate with internal resources and third-party vendors for the flawless execution of city and product launches.
What You’ll Need
Experience: At least 2–3 years of relevant experience in operations, logistics, or project coordination within a high-growth environment.
Grit & Autonomy: A strong level of autonomy and a "no task too small" mentality. You are willing to help with every change of the business.
Problem-Solving Skills: A demonstrated background in solving complex customer problems and navigating technical ambiguity.
Communication: Great communication skills and the ability to interact professionally with high-performing Ops Managers, internal partners, and external vendors.
Precision: An obsession with detail, particularly regarding data integrity and compliance standards.

EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.

United States-Operations Coordinator · IMCS Group Inc

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