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United States-Brand Ambassador
IMCS Group Inc
- 🇺🇸 United States
- On-site
- 4 hours ago
4 hours ago
JFK Airport
Are you ready to provide a magical experience to travelers at New York City’s airports? The Airport Brand Ambassador role offers a hands-on opportunity to enhance customer experiences in a fast-paced, high-energy environment. This position is ideal for someone with a “roll-up-your-sleeves” mentality, exceptional people skills, and the ability to problem-solve in real time.
Uber connects travelers with seamless, reliable rides at airports worldwide. We’re looking for an enthusiastic, professional, and tech-savvy individual who thrives in dynamic environments and enjoys interacting with people from all walks of life.
What You’ll Do
Lead the Curbside Experience: Proactively welcome riders at the airport and guide them through the Uber app to request rides.
Operational Execution: Monitor and manage vehicle flow to ensure safe, efficient pickups and minimize congestion at the curb.
Real-Time Troubleshooting: Act as the on-site expert for app-related questions, payment troubleshooting, and rider/driver conflict resolution.
Stakeholder Liaison: Work closely with airport operations and law enforcement to ensure Uber remains in full compliance with airport policies.
Brand Integrity: Maintain a high standard of professional representation, ensuring the Uber brand is seen as reliable, premium, and helpful.
The Ideal Candidate
This is a "roll-up-your-sleeves" position that requires a unique blend of customer service excellence and operational discipline.
Composed Under Pressure: You can remain calm and professional with riders, drivers, and airport staff in a fast-paced, high-stress outdoor environment.
Independent & Accountable: You thrive when working without direct supervision and take full ownership of your assigned area.
Tech-Fluent: You can explain complex mobile app features to frustrated or confused users with patience and clarity.
Situationally Aware: You can adapt to your environment and communicate changes when needed in real-time clearly and effectively
Mandatory Requirements
Experience: 1–2+ years in customer service, airport operations, event logistics, or traffic management.
Schedule: Full availability for mornings (7:30 AM – 5 PM) and/or evenings (4:30 PM – 2 AM), including weekends and holidays.
Physical Ability: Must be comfortable working outdoors in all weather conditions, standing for long periods of time, and lifting up to 40 lbs.
Reliability: Must have reliable transportation to JFK Airport and a proven track record of punctuality.
Additional Requirements:
Attention to Detail: Familiarity with airport layouts and procedures is a plus.
If you’re passionate about transforming airport transportation and creating exceptional travel experiences, we’d love to have you on Uber’s Airport Brand Ambassador Team!
EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.
United States-Brand Ambassador · IMCS Group Inc