EU
United Kingdom-Senior Operations Manager
eTeam UK
🇬🇧 United Kingdom
Hybrid
Manager or above
2 months ago
- CRM
2 months ago
Not enough detail in this posting to match
Title: Marketing & Loyalty Manager
Contract duration: 17/08/2026 to 16/07/2027Work Location: London
Hours per Day: 8
Hours per Week: 40
Work Hours (e.g. Monday-Friday, 8 AM-5 PM)
9 AM-5 PM - Hybrid (3 days per week in the office - Tue/Wed/Thu)
About the Role
We're looking for a Marketing & Loyalty Manager to join our Grocery & Retail Consumer Growth team on an 11-month maternity cover. This is an exciting opportunity to lead high-impact marketing, loyalty and consumer growth initiatives for one of Uber's fastest-growing businesses.
You'll sit at the centre of our consumer growth strategy, partnering across Marketing, Performance Marketing, Brand Marketing, CRM, Ads, Uber One and Commercial teams to develop and execute initiatives that drive customer acquisition, engagement and retention.
This is a highly cross-functional role, combining strategic thinking with hands-on execution. You'll shape marketing strategy, launch integrated campaigns, develop merchant growth initiatives and help define how millions of customers experience Grocery & Retail on Uber.
What You'll Do
Develop and execute integrated marketing strategies that support key Grocery & Retail growth priorities.
Own end-to-end strategy and execution across owned marketing channels, including Email, Push and in-app messaging.
Design and launch go-to-market strategies for new merchant launches and major commercial initiatives.
Lead the strategy and execution of loyalty initiatives, including Uber One activations and merchant loyalty programmes.
Partner with Performance Marketing to improve channel effectiveness, incrementality and investment efficiency.
Identify opportunities to unlock incremental merchant-funded and Client marketing investment.
Champion the voice of the customer by using insights and research to shape marketing strategy and improve the customer experience.
Work closely with merchant partners and commercial teams to align on campaign planning and execution.
Provide day-to-day guidance and support to a Merchandising Associate delivering campaign execution.
Build strong relationships across Consumer Growth, Brand Marketing, CRM, Ads, Uber One, Commercial and Product teams to deliver complex, cross-functional initiatives.
What You'll Bring
Experience leading complex, cross-functional marketing, growth or strategy initiatives.
Strong strategic thinking with the ability to translate business priorities into actionable plans.
Excellent stakeholder management skills, with experience influencing senior cross-functional partners.
Strong project management and organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
A data-driven approach to decision-making and experience using insights to inform strategy.
Strong communication skills, with the ability to simplify complex problems and influence diverse audiences.
Experience in consumer growth, CRM, loyalty, lifecycle marketing, consulting, strategy or commercial operations is highly desirable.
Why Join This Team?
This role offers the opportunity to lead some of the most strategically important consumer growth initiatives across the Grocery & Retail business. You'll gain exposure to:
End-to-end marketing strategy across both owned and paid channels.
High-profile go-to-market launches for new merchants and strategic business initiatives.
Loyalty strategy and customer value programmes, including Uber One.
Merchant-funded marketing and Client growth opportunities.
Cross-functional leadership across Marketing, Consumer Growth, Commercial, Product and senior business stakeholders.
Large-scale initiatives with direct commercial impact on one of Uber's fastest-growing businesses.
If you're looking for a role where you can combine strategy, marketing, commercial thinking and cross-functional leadership to deliver meaningful customer and business impact, we'd love to hear from you.
United Kingdom-Senior Operations Manager · eTeam UK