United Kingdom-Operations Support

United Kingdom-Operations Support
About the Role

The Consumer Growth team develops and executes the demand and consumer growth strategy for Uber Eats UK. The team plays a key role in making Uber Eats the preferred food delivery platform for customers.

This role will sit at the centre of our growth agenda, supporting projects that involve large-scale data analysis, critical thinking, product launches, and the end-to-end execution of growth initiatives and customer communications delivered to millions of Eaters.

What You’ll Do

You will focus on acquiring and engaging Uber Eats users through CRM while ensuring we achieve the best possible return on investment from our demand generation budget.

In this role, you will:

• Plan and execute CRM and owned-channel campaigns across in-app, email, push, and other customer communication channels.
• Own and coordinate the campaign calendar in collaboration with Marketing, Enterprise and Strategic Accounts, and Local Territory Operations teams.
• Execute large-scale customer campaigns that support acquisition, engagement, and retention.
• Analyze demand performance metrics, budget deployment, and campaign effectiveness.
• Identify opportunities to improve future campaign performance and customer growth.
• Support and manage part of our suite of acquisition products.

Qualifications

• Bachelor’s or advanced degree in Business Analytics, Engineering, Mathematics, Finance, Marketing, Econometrics, or a related field, or equivalent practical experience.
• Full professional proficiency in English, with strong written and verbal communication skills.
• Experience working in fast-paced, operationally complex, and dynamic environments.
• Strong proficiency in Excel or Google Sheets, including working with large datasets.
• Experience with quantitative data analysis, modelling, and experimentation.
• Proficiency in SQL, including writing queries to extract and analyze data.