United Kingdom-EATS Account Coordinator

Description:

The Account Coordinator, client role is a ground floor opportunity to be part of a brand-new function for client. client has expanded our on-demand capabilities into food delivery and since March, we have launched into over 20 markets, and thats just the beginning!

The client team is looking for an Account Coordinator to work directly with our restaurant partners. We are looking for someone with strong written and verbal communication and problem-solving skills, who thrives in a fast-paced environment and is passionate about customer service.

The Account Coordinator will work with **** restaurants to provide the support, tools, and resources they need to have a top-notch experience and succeed on the platform. The Account Coordinator will provide exceptional customer service for client restaurants and will and leverage restaurant feedback to contribute to the development of the Account Management program.

What You'll Do:

• Manage day-to-day communication with portfolio of client restaurants.
• Respond to inbound restaurant support issues and inquiries professionally and compassionately.
• Assist in ongoing technical setup and account changes, while ensuring tools and resources are best utilized and well understood by our restaurant partners.
• Provide ongoing education to restaurants on the client product and features.
• Execute on distribution of scaled and personal email communications to restaurants.
• Analyze and report trends from restaurant feedback, to contribute to process and service improvements.

What Youll Need:

• At least one year of professional work experience in support, sales, vendor management or account management (relevant internships considered).
• Effective written and verbal communication skills, with the ability to interact with restaurant partners over email, phone, and in person.
• Personable, highly organized, and patient approach to communication and issue resolution.
• Operational and analytical aptitude to help build, inform, and execute on business process.
• Customer service-related experience.
• Self-motivation and drive to exceed expectations.