Unified Communications Delivery Manager

What We Need

Corpay is currently looking to hire a Unified Communication Delivery Manager. In this role, you will lead the planning, coordination, and delivery of unified communications and contact center projects across our global enterprise. Projects include audio/video conferencing deployments, contact center deployments, carrier transitions, and collaboration platform consolidations for acquisitions.

This role partners with engineering, operations, business stakeholders, facilities, procurement, and external service providers to deliver projects within approved scope, schedule, and budget. The successful candidate combines technical acumen with disciplined project management, proactive follow-through, and clear executive communication.

Our users here are internal and our impact is external, measured in how quickly and cleanly a new Payables client reaches first payment. You will help set the direction and the priorities; a dedicated Product Owner and Scrum Pod will build against them.

How We Work 

As a Unified Communication Delivery Manager, you will be expected to work in an onsite environment. Corpay will set you up for success by providing: 

• Assigned workspace at our Peachtree Corners, GA office location
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities 

The responsibilities of the role will include:

Project Planning and Delivery

• Leading multiple concurrent unified communications projects from requirements gathering and initiation through implementation, acceptance, and operational handoff.
• Developing and maintaining project schedules, milestones, dependencies, resource requirements, and deliverables in coordination with engineering teams.
• Establishing clear task ownership and completion criteria; following up on commitments and escalating overdue actions or delivery risks.
• Facilitating project kickoffs, recurring status meetings, technical coordination sessions, and stakeholder reviews.
• Maintaining project plans, action logs, risk and issue registers, decision records, and supporting documentation.
• Coordinating scope and schedule changes, communicating their impact, and securing required approvals.

Executive Reporting and Stakeholder Communication

• Preparing and completing weekly executive project reports and communications covering accomplishments, upcoming milestones, schedule and budget status, risks, blockers, and decisions required.
• Translating technical updates into concise, business-focused summaries and presentation materials.
• Validating reported progress with delivery owners, ensuring completion status reflects actual deliverables and unresolved dependencies.
• Communicating schedule changes, service impacts, and escalation needs promptly.
• Preparing stakeholder announcements, migration notices, deployment instructions, and project handoff communications.

Vendor, Financial, and Operational Coordination

• Coordinating vendor proposals, statements of work, implementation schedules, and delivery commitments.
• Partnering with procurement and finance to track approvals, purchase orders, project expenditures, and change orders.
• Identifying equipment lead-time, staffing, and site-readiness risks that could affect delivery.
• Coordinating change-management requirements and implementation windows with technical owners.
• Ensuring support ownership, documentation, knowledge transfer, and outstanding-item tracking are established before operational handoff.
• Capturing lessons learned to improve deployment processes and project runbooks.

 Qualifications & Skills 

• 6+ years of relevant technical project management experience, including experience leading complex, cross-functional technology deployments.
• Demonstrated experience managing technical projects involving unified communications, enterprise telephony, audio/video systems, or related IT infrastructure.
• Experience coordinating cross-functional teams, vendors, and geographically distributed stakeholders.
• Strong project scheduling, dependency management, risk management, and documentation skills.
• Ability to produce accurate executive reports and communicate technical issues in business terms.
• Experience with project management, presentation, spreadsheet, and service-management tools.
• Bachelor’s degree in a related field or equivalent practical experience.

Preferred Qualifications

• Experience leading global unified communications projects with platforms including Microsoft Teams Phone, Teams Rooms, and NiCE.
• Familiarity with number porting, SIP services, call routing, and compliance-recording project dependencies.
• Experience supporting global deployments, office relocations, acquisition integrations, and facilities or construction driven timelines.
• PMP, CAPM, PRINCE2, or comparable project management certification.

Benefits & Perks

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

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