UK Mail - Mail Operations Service Specialist

Mail Operations Specialist (Collections) – Ryton

Location: Ryton
Salary: £12.71 per hour
Contract: 6-month Fixed-Term Contract (FTC)
Hours: Part-time, 25 hours per week
Working pattern: Monday to Friday, 1:00pm – 6:00pm

Help keep our national mail collection network moving

We’re looking for aMail Operations Specialist (Collections) to join our team in Ryton on a6-month fixed-term contract, working25 hours per week, Monday to Friday from 1:00pm to 6:00pm, with a salary of£12.71 per hour.

If you enjoy solving operational problems, communicating with customers and colleagues, and keeping on top of a busy workload, this could be a great opportunity for you.

The role

You’ll help monitor downstream access mail collections across our national depot network, making sure collection activity is closely followed and that timings, volumes and service issues are managed effectively.

Communication is a big part of the role. You’ll work with customers, depots, mailing houses and internal operational teams, providing updates and helping to resolve or escalate issues when they arise.

Day to day, you’ll:

• Monitor collection activity across the network
• Help ensure collections take place on time
• Monitor collection timings and volumes
• Keep customers, depots and operational stakeholders updated
• Report and log collection events accurately
• Highlight and communicate service issues
• Help maintain mail integrity
• Produce timely operational updates and reports
• Support the team with collection queries and escalations

What you’ll bring

You don’t need to know everything about mail operations from day one. What’s important is that you can communicate clearly, work confidently with information and stay focused in a busy operational environment.

We’re looking for:

• GCSE Maths and English, or equivalent
• Confidence usingMicrosoft Word and Excel
• Strong verbal and written communication skills
• Good analytical skills
• An organised and accurate approach to work
• The ability to work effectively with customers and colleagues across different operational teams

Knowledge or an understanding ofDSA Mail processes would be beneficial, but isn’t essential.

The important details

This is apart-time, 6-month fixed-term opportunity based in Ryton, working:

25 hours per week | Monday to Friday | 1:00pm – 6:00pm | £12.71 per hour

The role supports collection activity across a national network and has no direct people-management responsibility.

Sound like you?

If you’re organised, analytical and enjoy working with different people to keep a busy operation moving, we’d love to hear from you.

Apply today and become part of our Mail Operations team in Ryton.