Associate, Technical Business Analyst, Institutional Banking Group Technology, Group Technology

Key Responsibilities

• Work closely with business stakeholders, product owners and operations teams to understand, analyze and document business requirements for the Payments Domain.
• Facilitate requirement gathering workshops, discussions and walkthrough sessions to ensure business requirements are clearly understood and documented.
• Translate business requirements into functional specifications, user stories, process flows, business rules, acceptance criteria and implementation-ready documentation.
• Collaborate closely with engineering teams to explain requirements, clarify functional scenarios, and support solution design discussions.
• Maintain accurate and complete project documentation to ensure requirements, assumptions, decisions and scope are clearly recorded and traceable, minimizing ambiguity during development and testing.
• Support Agile delivery activities including backlog grooming, sprint planning, user story refinement, requirement reviews and sprint demonstrations.
• Work with Payments, Accounts, Entitlements, Approvals and Notification teams to understand process dependencies and ensure requirements remain aligned across domains.
• Assist in documenting payment workflows, approval flows, entitlement rules, notification requirements and transaction lifecycle processes.
• Support test planning, test case preparation and UAT activities by ensuring business scenarios and acceptance criteria are well defined.
• Work with QA and Test Automation teams to help develop functional, integration and automation test scenarios based on documented requirements.
• Validate delivered functionality against business requirements and support defect triage, root cause discussions and issue resolution activities.
• Ensure all requirements, changes and enhancements are properly version-controlled and maintained throughout the project lifecycle.
• Participate in release planning, production deployment preparation and post-release validation activities.
• Leverage AI-enabled productivity tools to improve requirement documentation, analysis and quality assurance processes.

Requirements

• Bachelor's Degree in Business, Information Systems, Computer Science, Engineering or related discipline.
• 2-4 years of Business Analysis experience in Banking, Financial Services or Technology projects.
• Basic understanding of Corporate Internet Banking, Digital Banking, Payments or Financial Services platforms.
• Experience gathering and documenting business requirements, user stories, process flows and functional specifications.
• Familiarity with Agile delivery methodologies including Scrum and Kanban.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to communicate effectively with business users, developers, testers and project stakeholders.
• Experience preparing:
• • User Stories
  • Business Requirement Documents (BRD)
  • Functional Specification Documents (FSD)
  • Process Flows
  • Acceptance Criteria
  • Requirement Traceability Matrices
• Understanding of payment processing concepts including:
• • Payment Initiation
  • Approval Workflows
  • Maker-Checker Processes
  • Transaction Status Tracking
  • Notifications and Alerts
  • User Entitlements and Access Control
• Exposure to API-based systems, digital channels and modern banking platforms is an advantage.
• Experience supporting QA and Test Automation teams by defining test scenarios and validating business outcomes.
• Familiarity with:
• • JIRA
  • Confluence
  • Microsoft Office
  • Visio or Process Mapping Tools
• Experience using AI productivity tools such as:
• • Microsoft Copilot
  • ChatGPT
  • Claude
  • Gemini
• Strong written and verbal communication skills.
• Self-motivated, willing to learn and comfortable working in a fast-paced Agile environment.

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