Tune Shop Supervisor

Employee Experience

Working at Tamarack is an incredibly rewarding and magical experience. Not only will you be working in a beautiful mountain environment, but you will also receive amazing employee perks like a season pass for you and your family, resort discounts, free childcare and more! 

Mountains, meadows and lakes are for everyone, and our resort community is no different. We are committed to promoting equality, diversity and inclusion in hiring, training, and career advancement. We celebrate and respect our diverse team members and guests

SUMMARY

The Tune Shop Supervisor will report directly to the Rental/Tune Manager. They are responsible for overseeing the rental equipment and tune shop departments. Primary responsibilities include maintaining the highest standards for tuned skis/snowboards/bikes by manufacturer's specification, overseeing and managing tune shop employees and equipment, and maintaining and promoting a safe clean work environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Support and oversee the tune shop staff as well as tune shop machinery.
• Supervises and coordinates activities of the Tune shop employees, including but not limited to assigning duties, overseeing job performance, scheduling work breaks, etc.
• Assist in the training of tune technicians on proper tuning techniques and use of tuning machinery. As well as organizing and overseeing training for rental technicians who work in the shop.
• Train and coach employees in department policies and procedures and job duties.
• Provide excellent customer service to all homeowners, guests, and fellow employees
• Handle guest and customer requests with efficiency and a good attitude.
• Complete all reports on repaired equipment in a timely manner.
• Complete all equipment orders on or before the due date. 
• Complete inventories and request needed tools. Creating a well-equipped shop to handle requests.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• 1-3+ years of ski/snowboard/bike tune shop or equivalent experience.
• Must enjoy working and interacting with the public.
• Ability to multitask
• Strong people skills and communication skills, both written and verbal.
• Must be over 18 years of age
• Detail Oriented
• Must be able to work, weekends, holidays, and occasional long shifts.

EDUCATION and/or EXPERIENCE

Prior work experience with a ski resort, seasonal business and/or the hospitality industry is highly preferred. Willing to train the right individual 

• 1-3+ years ski/snowboard/bike tune shop or equivalent experience.  

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, and business correspondence.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequent walking, standing, and talking in both noisy and quiet locations. 
• It is important to be able to hear and speak in noisy and quiet surroundings continuously. 
• Frequent bending, climbing, kneeling squatting, twisting/turning from waist and pushing/pulling objects both with and without wheels. 
• Will be working with hands and fingers and lifting and moving objects up to 75 pounds horizontally and vertically on a regular basis. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Risk of exposure to loud noises, hazardous materials, mechanical/electrical hazards