Truancy Mediation Director @ TRC [E]

• Plan and oversee the administration of the program and activities that support the mission
  • Establish objectives consistent with organizational goals and mission
  • Oversee the provision of day to day program activities in accordance with established standards and goals
  • Cultivate and establish partner relationships and recognize partnerships with BGCGG programs, families and community partners
• Establish and maintain program goals and settings that ensure the health and safety of staff and members
• Ensure a healthy and safe environment and that all facilities, equipment and supplies are maintained; practice sound judgment regarding safety
• Ensure staff/volunteers are provided with clear expectations, sufficient training and guidance and are held to those expectations consistently
• Ensure staff understand and effectively communicate standards of BGCGG and Community Impact Programs
• Provide clear and effective staff/volunteer evaluations within BGCGG established timelines
• Develop and recognize staff/volunteers for contributions to BGCGG and families
• Ensure consistent work schedules, office hours and payroll documentation for self and team are consistently maintained 
• Participate in the implementation and monitoring of the TRC annual budget, invoices, and ensure programs and activities are operated within established guidelines
• Ensure the maintenance of documentation for grants/contracts and share pertinent information with community stakeholders such as GGPD, OC Probation and GGUSD
• Regularly conduct monthly audits offinances, client management software,client files, intakes, case notes and staff hours
• Oversee proper record keeping and reporting; include documentation of expenses,activities and events conducted, daily participation figures, notable achievements/success stories, program outcomes, program goals and any programissues
• Ensure the utmost quality of programming; follow contract expectations, oversee quality curriculum for classes, and program evaluation for goal setting and community reporting
• Increase community awareness of TRC and other Community Impact  Programs through outreach presentations and meetings withpartners, programs and other community organizations
• Maintain contact with external community groups, schools, members, BGCGG partners and others
• Preserve confidentiality of all client, staff, volunteer and agency information - exceptions include information pertaining to child abuse, elder abuse, danger to self or others or in response to an authorized release of information
• Remain knowledgeable of HIPAA and confidentiality regulations
• Work with diverse populations in a culturally competent manner; remain objective in crisis situations and maintain healthy boundaries
• Display confidence and adept at conflict resolution strategies; adapt and be flexible
• Work productively with minimum supervision and take initiative on projects; work independently and as a team leader
• Maintain administrative and clerical procedures and systems such as managing files and records, following up on phone calls, receiving, conducting meetings, completing reports and tracking data
• Utilize strong organizational skills with attention to detail, follow-up and manage demanding workload and schedule; utilize excellent time management skills
• Utilize excellent documentation skills with ability to write clearly, concisely and descriptively
• Uphold BGCGG standards and communicate standards to team and community; uphold the organization’s mission and values

• Assistwith the daily operations, family information and referral services for the TRC program by answering phonecalls, scheduling appointments, conducting case management, conducting intakes, providing translation and scheduling classes as needed
• Plan and coordinate special events; attendmeetings and trainings as necessary
• Assist in planning and coordination of trainings and special events as requested
• Utilize networking skills and ability to establish and maintain collaborative relationships
• Participate in agency functions as a participant or presenter as needed
• Carry a caseload with supervisor approval and receive clinical supervision
• Maintain knowledge of truancy and case management principles

Qualifications

• Bachelor’s Degree in Human Services, Social Work or related field; MSW preferred
• 2 years post baccalaureate experience in social services, health care or related field; experience working with families and youth preferred
• Experience in case management and knowledge in case management philosophy and function
• Must have knowledge of and ability to utilize Microsoft Office - specifically, Excel, Word, Teams and Outlook; including a variety of other computer software applications such as Zoom
• Must effectively communicate both in writing and verbally; must have public speaking skills and the ability to present in front of large and small groups
• Must have project management skills and the ability to provide training
• Bilingual capabilities preferred
• Valid CA driver license, current automobile insurance, safe driving record, at least 2 years of driving experience and reliable transportation  
• Position may require standing/sitting for extended periods of time, dexterity of hands and fingers to operate office equipment, reaching overhead, above the shoulders and horizontally, bending at the waist; seeing to review and analyze reports, documents or other reports; hearing and speaking to communicate and provide information to others; speaking to be heard before groups of people; position may require to lift, carry, pull or otherwise move objects between 10-20 pounds