Reservation Agent

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

• Handle room reservation, rate, and hotel information inquiries promptly and professionally via phone and email.
• Make and manage reservations for Leisure, Business Travel, Corporate, Group, and Wholesale market segments.
• Accurately record and update reservation details in the Central Reservation System (RASAWEB) and Property Management System.
• Ensure reservation confirmations are issued accurately and on time.
• Monitor waitlisted reservations and support room revenue optimization.
• Provide professional guest service in line with Fairmont brand standards and LQA requirements.
• Monitor special promotions and communicate relevant information to operational departments.
• Maintain accurate filing of reports and reservation documentation.
• Support the Reservations team with daily operations and participate in meetings and training sessions.
• Report operational or technical issues to the direct supervisor in a timely manner.
• Perform other duties assigned by the direct manager.

• Previous experience in a Reservations or relevant hotel position is preferred.
• Proficient in Microsoft Windows and relevant computer applications.
• Excellent written and verbal communication skills.
• Strong interpersonal, organizational, and problem-solving skills.
• Highly responsible, reliable, and detail-oriented.
• Ability to focus on guest needs while remaining calm, courteous, and professional at all times.
• Professional telephone etiquette and excellent command ofEnglish, Azerbaijani, and Russian languages.
• Strong team player with the ability to work independently in a fast-paced and multicultural environment.