Traveling Low Voltage Systems Technician

SCOPE OF WORK:

Service Technicians install, diagnose problems and perform service repairs on card access, Security Camera systems and other related building system products at customer sites.   

• Follow troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.   
• Service, troubleshoot, and install card access, Security Camera systems, and other related systems.   
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.   
• Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction. 
• Complete Service Acknowledgements on company software through communication devices such as smart phones and laptop computers.   
• Obtain customer signature upon completed service call assignment.   
• Available for on-call emergency service.   
• Perform other duties as assigned. 

RESPONSIBILITIES:

• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices. 
• Ability to follow verbal and written instructions. 
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high aerial lift equipment up to 40 feet, etc. 
• Ability to work flexible hours including weekends to meet customer requirements. 
• Demonstrate a high level of customer service. 
• Maintain truck inventory to ensure timely response to customer needs. 
• Ability to adhere to, implement, and always follow safety guidelines and procedures. 
• Strong organizational skills, positive attitude, and an ability to learn quickly. 
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. 
• Possess a valid driver’s license and driving record that meets company requirements. 

QUALIFICATIONS:

• EDUCATION: 2-year degree or equivalent combination of education and experience.   
• EXPERIENCE: Experience installing, inspecting, repairing, and programming card access and CCTV.