Travel Unit Services Operations Lead (Budget & Resource)

Job Title

The Travel Unit Services Operations Lead (Budget & Resource) is responsible for strengthening how Travel Unit Professional Services Engineering plans, monitors and steers its budget, capacity and resource needs.

The role serves as a cross-functional operations lead for Services Engineering, ensuring financial indicators, demand trends, capacity planning and workforce requirements are connected through a reliable operating framework. By bringing structure, transparency and coordination to complex topics across multiple organizations, the role enables informed decision-making, effective prioritization and predictable delivery capacity.

The position will operationalize and continuously improve the Services resource and budget management model across Travel Unit, with a particular focus on the AIR-SEE organization and its interfaces with other Travel Unit organizations. The role leads the Travel Unit Services capacity management program, supports budget and resource governance, acts as a key Engineering interface with Business Operations Planning (BOP), and coordinates the end-to-end lifecycle of resource and recruitment requests.

Key Responsibilities

Capacity Planning and Resource Management

• Lead the Travel Unit Services capacity management program, aligning budget, workforce capacity, skills, recruitment plans and demand forecasts through the R.A.D.A.R. (Resource Allocation, Demand and Recruitment) framework.
• Develop and maintain an operating model that connects budget allocation, Full-Time Equivalent (FTE) capacity, workforce footprint and recruitment activities with portfolio priorities and anticipated demand.
• Coordinate resource planning, hiring needs, workload visibility and capacity monitoring across Services Engineering and relevant stakeholder groups.
• Establish reporting, governance routines and Key Performance Indicators (KPIs) that provide visibility into capacity, recruitment progress, workload and demand gaps.
• Drive continuous improvements to workforce planning processes, data quality, reporting and decision-making practices.

Budget Management and Financial Steering

• Manage assigned transversal budget lines, ensuring accurate planning, forecasting, monitoring and reporting.
• Support budget owners by facilitating collaboration across Engineering, Finance, Business Operations Planning (BOP) and business stakeholders.
• Consolidate budget inputs, identify risks and variances, and recommend corrective actions to support financial objectives.
• Prepare business cases and arbitration requests with clear rationale, quantified impacts and decision options.
• Promote fact-based decision-making through meaningful financial and operational reporting.

Stakeholder Coordination and Governance

• Partner with Engineering, Finance, People & Culture (P&C), Lean Portfolio Management (LPM), delivery teams and business stakeholders to align priorities, governance and decision-making.
• Act as the primary Engineering contact for budget and resource topics with Business Operations Planning (BOP).
• Translate Engineering priorities and constraints into operational and financial insights to support planning and arbitration discussions.
• Facilitate governance forums, escalation paths and recurring reviews to ensure timely visibility and resolution of capacity or budget challenges.
• Foster alignment, transparency and shared understanding across stakeholders by making assumptions, dependencies and risks visible.

Resource Demand and Recruitment Follow-up

• Collect, structure and monitor resource and recruitment requests, ensuring clarity of scope, timing, location, funding and approval status.
• Coordinate approval processes with Engineering leadership, People & Culture (P&C), Business Operations Planning (BOP) and governance forums.
• Maintain end-to-end visibility of resource requests from demand identification through approval, recruitment and staffing progress.
• Report on recruitment status, pending decisions, bottlenecks, workforce ratios and delivery risks.
• Support proactive workforce planning by identifying opportunities to improve predictability, simplify processes and reduce lead times.

Key Interfaces

• Services Engineering leadership teams.
• Business Operations Planning (BOP), Finance and People & Culture (P&C) stakeholders.
• Lean Portfolio Management (LPM) and delivery organizations.
• Budget line owners and recruitment stakeholders across Travel Unit.
• Portfolio, business and operational governance forums.

Success Measures

• Capacity management governance, reporting and planning processes are established, understood and consistently followed.
• Budget monitoring is accurate, timely and actionable, enabling effective decision-making and prioritization.
• Engineering requirements and constraints are clearly reflected in budget planning and business discussions.
• Resource and recruitment requests are managed with improved visibility, transparency and follow-through.
• Stakeholders recognize the role as a trusted coordination point for budget, capacity and workforce planning topics.
• Continuous improvements reduce manual effort, increase efficiency and improve operational predictability.

Ideal Candidate

• Experience in operations management, program management, financial planning, workforce planning, portfolio management or Engineering delivery coordination.
• Demonstrated ability to lead cross-functional initiatives involving multiple stakeholders, priorities and decision-makers in a matrix environment.
• Strong understanding of capacity planning, resource management, budget management and operational performance monitoring.
• Ability to translate complex operational and financial information into clear reporting, recommendations and actionable decisions.
• Effective stakeholder management, communication and influencing skills, with the ability to build alignment across diverse teams.
• Data-driven and structured approach, with experience using reporting, dashboards and KPIs to support decision-making.
• Continuous improvement mindset, with a focus on simplifying processes, enhancing transparency and improving operational efficiency.

What we can offer you ?

🎯A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓Great opportunities to learn- Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰A complete rewards offer- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟A flexible working model- We want our employees to do their best work, wherever and however it works best for them.

🌈A diverse and inclusive community- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.