Transportation Representative , NOC - AMET Inbound

Job Description for L2 associates

Overview
The L2 associate acts as the primary interface between Amazon and vendor/seller POCs. L2 Associates are expected to honor the requests from vendors to inbound the inventory, shipment concerns, work on saving freight and address appointment related queries and provide process improvement suggestions.

Key job responsibilities
Summary of Responsibilities


Effectively communicate in a clear and professional manner at all times

Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners

Effectively manage sensitive cases by reporting up the escalation matrix

Demonstrate excellent time-management skills

Maintains or exceeds targeted performance metrics

Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic qualifications

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel
- Experience with SQL

Preferred qualifications

- 1. Advanced excel & MS office
- 2. Basic SQL skills (good to have)
- 3. Good verbal & written communication skills
- 4. Analytical thinking, Attention to detail, Stakeholder management
- 5. Basic Scripting / Automation (optional but valued)

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