Transformation Lead

Netguru is a trusted partner in digital commerce. The company helps leading brands modernize B2B solutions, marketplaces, and retail ecosystems. Since 2008, it has empowered businesses with cutting-edge technology, AI-powered personalization, and world-class engineering and design teams. A certified B Corporation®, Netguru is trusted by major brands including IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.

Salary:

• PLN 24.000-30.000 (B2B); or
• PLN 19.900-24.900 gross (Employment Contract).

Your tasks and responsibilities:

• Process audit with stakeholders from Sales, Finance, Delivery and People teams. Identifying inefficiencies, redundancies and opportunities for improvement.
• End-to-end mappingand optimization of key business processes, with particular focus on the sales process and deciding which Salesforce functions will be taken over by other systemsas part of its replacement.
• Assessment of the existing systems landscape and defining which functionalities should be retained, replaced, consolidated or discontinued.
• Mapping data flows between HubSpot,Salesforce, Productive, PeopleForce, enova and NG OSinternally developed systems, including points of manual re-entry.
• Defining the source of truth for key data: client, deal, project, person, rate, working time, invoice.
• Gathering requirements for integrations, process improvements and new features, and their prioritization, agreed with tool owners andinternal development teams.
• Oversight ofsystem migrations and consolidation, including the migration from PeopleForce to an internally developed platform: requirements, completeness,validation, sign-off.
• Program plan and its management: schedule, dependencies, decisions.
• Design and delivery of change communication.
• Acting as a filter for new process and tool ideas, ensuring alignment with business priorities, operational efficiency and the overall systems architecture.

• 5+ years in transformation, process excellence, PMO or operations at a company of 200–1,000 people.
• Fluent English and Polish.
• Experience leading cross-functional process optimization and business systems transformation initiatives.
• At least one system decommissioning,consolidation or replacement (CRM, PSA, ERP, HRIS), from audit to sign-off.
• Designing integrations at the requirements level: master data, sync direction and frequency, error handling.
• Writing requirements for an in-house development team and prioritizing the backlog with the product owner.
• Data migrations: field mapping, cleansing, validation, GDPR.
• Systems thinking and process modeling.
• Working with senior stakeholders, including the management board.
• Holding to decisions under pressure.
• Talking to developers as an equal, without coding.
• Program management: schedule, dependencies, decisions.
• Change communication.
• Clear and concise communication.

Nice-to-haves:

• HubSpot, Salesforce, Productive, enova.
• Integration tools (e.g. Make, Zapier, n8n).
• Experience in IT services or a software house.
• Experience with internal business platforms and custom-built operational systems.
• Using AI in operations.

• Access to the WorkSmile platform offering benefits adapted to your preferences:

• • • Multisport card,
    • Private health insurance package,
    • Life insurance,
    • And hundreds of other options to choose from 15 categories (shopping, leisure, travel, food, etc.).
• Discounts on Apple products.
• Various internal initiatives: webinars, knowledge sharing sessions, internal conferences.