Training Supervisor - Rider Operations

Artech LLC

🇺🇸 United States
On-site
Manager or above
1 day ago
$30 – $36 / hour

Google Workspace
Google Slides

1 day ago

Not enough detail in this posting to match

As a Training Supervisor, your role will be to oversee training activities in a given location for the RiderOps team. This includes auditing Trainer and Mentor activities for quality assurance, tracking learner progression and training records, and scheduling events and resources for RiderOps learners. The Training Supervisor role is a hands-on position, working alongside managers, project managers, and other training personnel to ensure training standards are enforced and targets are reached.

RESPONSIBILITIES:
•Partner with Leads, Managers, Project Managers, Trainers and Mentors to optimize training program efficiency and throughput.
•Serve as a point of contact for RiderOps training team personnel on-location, including alignment on procedures, conducting Trainer and Mentor training, and audit Trainer and Mentor activities for quality assurance.
•Oversee RiderOps learner progression and maintain accurate records in the Learning Management System
•Schedule training missions/sessions and resources needed for training events in alignment with high-level team scaling goals
•Facilitate classroom and on-the-job training sessions as needed, including IRL and simulated experiences
•Update training materials as needed (classroom decks, assessments, etc.)
•Identify location risks, determine mitigations and contingencies, and report the status of training program throughput to the Training Program Manager.
•Fulfill 8 hour minimum requirement per quarter, acting as a tactician on service missions to keep knowledge and performance of SOPs current.

QUALIFICATIONS:
•At least 12 months as a fully trained individual on the RiderOps team
•1-3 years of experience in the AV space
•Knowledge of RiderOps procedures and responsibilities
•Experience working in a high-level collaborative environment and promoting a teamwork mentality
•Proven ability to problem solve and improve operational efficiency
•Strong written and verbal communication skills to coordinate with team members and management and explain technical issues to support trainees
•Excellent time management and prioritization skills
•Flexible schedule to accommodate training events
•Willing to travel to different locations for training support up to 25% of their time

BONUS QUALIFICATIONS:
•Proficiency with Google Workspace collaboration tools such as Google Slides, Sheets, Docs, and Forms
•Previous experience in a supervisory role
•Experience teaching, instructing, and/or training
•Bachelors degree/management experience preferred

Training Supervisor - Rider Operations · Artech LLC

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