Training Officer

Job Description

Responsibilities

• Serve as Human Resources liaison for shipwide guest service standards
• Responsible for the facilitation of shipboard orientation program for new and/or returning crew
• Monitor orientation and safety training attendance and OJT/LOG transition during first week of new hire training
• Partner with each department’s training liaison to maintain quality, consistency in messages, and alignment with core values and beliefs regarding new hires
• Introduce the basic departmental standards to all new and returning crew; communicate and campaign the “Safety,” “Show,” “Efficiency” and “Courtesy” standards across all shipboard departments
• Educate all crew on guidelines for guest service; assist in application
• Partner with Safety and shoreside HR to keep regulatory and mandatory training at a high level of focus
• Responsible for delivering Disney Cruise Line crew training (i.e. Train-the-Trainer, guest service recovery, Harassment Refresher course)
• Actively involved in the Career Navigation process (Crew Transfer Process, Crew Career Development)
• Partner with the Assistant HR Manager to maintain the onboard crew resource library
• Coordinate round table feedback breakfast between Captain and crew members
• See that crew-related issues are dealt with promptly and appropriately
• Partner with shoreside Learning and Development team to maintain crew class materials
• Partner with shoreside HR services for the delivery of DCL global initiatives
• Responsible for administration for crew recognition programs (e.g. Guest Service Fanatic, Service Anniversaries)
• Help motivate and maintain a work environment that fosters fun; is an active participant of the Crew Welfare Committee and Crew Entertainment Team
• Execute additional job responsibilities, as assigned by DCL leadership, based on operational need
• Comply with all company set policies and procedures, along with all maritime and ship rules, regulations and procedures
• Participate in Emergency Duties as specified in the ship Assembly Plan

Basic Qualifications

• Minimum of two years experience working within a role directly tied to training, facilitation, and/or training development
• Exceptional presentation/facilitation, communication and organizational skills
• Working knowledge of Human Resources concepts and practices
• Ability to assess training needs and develop a plan accordingly
• Ability to be flexible, self-motivated, handle multiple demands, stay calm under pressure and resolve issues quickly
• Ability to handle multiple projects simultaneously
• Strong interpersonal skills and experience working with diverse groups
• Commitment to delivering superior guest satisfaction and service
• Commitment to upholding the integrity and positive reputation of the HR department
• Be at least 21 years of age
• Be able to speak, read and write fluent English
• Willingness to live and work onboard one of our vessels for a certain length of time (based on position)
• Be able to work a seven-day, 70-84 hour week with limited time off
• Be able to adhere to Disney Cruise Line appearance guidelines
• Agree to share a cabin with other crew members
• Enjoy working in a high-volume, fast-paced, guest-service oriented environment
• Be flexible with your work schedule, job duties and work locations
• Appreciate diversity among guests and crew

Preferred Qualifications

• Minimum of one year in a leadership or operations role
• Previous experience within Human Resources, the cruise industry and/or Disney experience
• Strong computer skills, including Microsoft Office; knowledge of Fidelio and/or SAP

Additional Information

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
• Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
• Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
• Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
• Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
• Be willing to share a cabin with other crew members and appreciative of working and living in a multi-cultural environment
• Be comfortable living in a confined space with strict rules and regulations
• Adhere to a structured lifestyle, personally and professionally

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
• Complete a pre-employment medical
• Obtain a criminal background check
• Bring approved work shoes

• Segment: Disney Parks, Experiences and Products
• Business: Disney Cruise Line
• Category: Human Resources
• Job Type: Full Time