Trainer - Patient Services Representative

Position Title: Patient Services Representative - Trainer
Facility Address: 2650 Shawnee Mission Parkway, Westwood, KS 66205
Employment Type: Full-Time
Work Schedule: Monday through Friday, 8:00 AM – 4:30 PM
Weekend Requirement: None
On-Call Requirement: None
Holiday Requirement: None – Facility is closed on major holidays
Floating Requirement: None
Desired Start Date: As soon as possible

Compensation:

• Hourly Rate: $17.00 – $23.00 per hour (based on experience)

• Sign-On Bonus: $2,000 after 120 days of employment

• Benefits: Health Insurance, Paid Time Off (PTO)

Position Summary:

The Patient Services Representative – Trainer is responsible for delivering a standardized training program for newly hired Patient Service Representatives during onboarding and as requested by leadership. This role includes on-site training and support within the employees' designated work environments. The Trainer also provides hands-on, at-elbow training for performance remediation when needed.

The Trainer will assess the performance of new hires upon completion of their training to ensure they are equipped to deliver high-quality, consistent patient service in accordance with organizational standards.

Key Responsibilities:

• Facilitate orientation and ongoing training for Patient Services Representatives

• Deliver on-site and remote training across various clinic or department locations

• Provide coaching and at-elbow training when additional support is identified

• Evaluate trainee performance and report on training outcomes to leadership

• Ensure consistency and quality in service delivery across all patient-facing functions

Minimum Qualifications:

• High school diploma or GED required

• Minimum of 3 years of experience in one or more of the following areas:

  • Ambulatory/admitting

  • Patient registration

  • Pre-registration & pre-certification

• OR 1+ year of the above experience combined with an associate’s degree

• Minimum 1 year of experience in a lead, trainer, or educator role

• Proficiency in third-party applications such as:

  • Payment Navigator

  • One Source/Passport

  • Microsoft Teams