TPR Customer Service Representative

Responsibilities

• Process Description: Call center agent
• Skills Description: Call center experience, Problem solving, Verification and research, Data Entry, Typing, researching
• Would be nice to have skills: Experience with AWS CRM, Phoenix, Onbase, Excel, Other Health Insurance applications

Roles and Responsibilities

The agent will take inbound calls from Providers, Insurance companies, and Clients to update Other Health Insurance stored in our systems for both Medical and Pharmacy using external websites for each carrier. The agent will also assist with updating the OHI from other referral sources in our inventory queues. The role consists of meeting our call center requirements and ensuring our updates are completed timely and accurately per our Key Measure requirements.

Additional Information

• Work location: Austin, Texas
• Local Candidates preferred - remote
• No Visa Restrictions