Tours and Activities Agent

• Providing service at the Hotel Concierge Desk
• Providing guests with area information – dining, land and water activities, transportation, sightseeing, etc.
• Initiate and follow up with guests’ requests received in person and through other communications
• Confirming guest requests and reservations
• Booking guests onto excursions
• Researching and providing guests with additional information as requested by the guest
• Communicating guest resolutions with appropriate Staff/Departments on property
• Additional responsibilities as assigned by the Management Team
• Other duties as assigned.

Qualifications

Minimum Qualifications:       

• High School Diploma or its equivalent from an accredited institution (preferred) 

• Previous experience in customer service, concierge and/or equivalent work experience a PLUS

Knowledge, Skills, and Abilities:

• Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, and working alone.

• Must be able to work various work settings such as exposure to sunlight and outside temperature.  

• Must be able to lift 50lbs. 

• Ability to establish and maintain effective working relationships with all persons contacted during the work.

• Ability to read, interpret, and apply regulations and safe practices. 

• Ability to operate assigned equipment, read and interpret documents. 

• Ability to multi-task.

• Ability to speak and write clearly and concisely.

• Must be able to operate with little or no supervision.  

• Must be willing to work holidays, nights, and weekends. 

• Must have strong interpersonal skills and positive attitude. 

• Team player, positive and enthusiastic attitude. 

• Knowledge of local destinations