Tour Sales & Customer Relations Representative

Village Travel, a 46-year-old company with nine terminals throughout the Midwest, is seeking a motivated and professional Tour Sales & Customer Relations Representative to support the growth of our domestic and international group tour business. This Oklahoma City-based, salaried position combines outside sales, customer relationship management, and reservation support responsibilities.

Is Village the right career home for you?  If you are someone who likes fast-paced environments, enjoys being challenged, working in a small team environment, and represent our 5 Core Values the answer may be yes!  Are you AMBITIOUS, TENACIOUS, SELFLESS, METICULOUS, DEPENDABLE?

The schedule isMon - Fri 8am - 5pmon site in our OKC office. 

Benefits package includes:

• Health
• Dental
• Vision
• Company Paid Life Insurance
• 401k Matching Plan
• Paid Time Off  
• Paid Holidays

Tour Sales & Customer Relations Representative Responsibilities:

This role will build relationships throughout Oklahoma by promoting Village Travel's retail and custom group tour offerings and providing exceptional customer service to existing and prospective travelers.

• Develop and maintain relationships with senior living communities, churches, civic organizations, banks, and other community groups throughout the OKC and Tulsa markets.
• Conduct in-person meetings, presentations, and networking activities to promote Village Travel’s retail tours and custom group travel offerings.
• Generate new tour bookings and expand Village Travel’s customer database through proactive outreach and relationship building.
• Represent Village Travel at community events, travel presentations and promotional functions.
• Regular face-to-face customer visits and interactions, requiring consistent travel and detailed post-sales follow-up.
• Plan, promote and coordinate customer appreciation events, travel previews and social gatherings designed to strengthen customer loyalty and encourage future travel.
• Assist with marketing initiatives and promotional campaigns to support tour sales growth.
• Communicate clearly and effectively with clients to understand their needs.
• Develop good working relationships with other departments within the company.
• Serve as backup for tour operations support.
• Performs other duties as assigned.

Qualifications

Required Qualifications:

• Bachelor’s degree in Marketing, Business, or related field; or equivalent outside sales experience.
• Strong interpersonal, relationship-building and networking skills
• Ability to confidently present and speak before groups of varying sizes
• Must represent Village Travel by upholding the core values of being Ambitious, Tenacious, Selfless, Meticulous and Dependable
• Excellent written and oral communication skills are essential
• Proficient in computer technology and Microsoft Office programs
• Must be able to think strategically
• Ability to work well in a fast-paced environment
• Strong ability to work independently and with a team
• Practices ownership and accountability
• Excellent attention to detail, communication and decision-making skills
• Self-starter and self-directed
• Possess a valid driver’s license and ability to travel regularly throughout Oklahoma
• Flexibility to work outside traditional Monday-Friday business hours as needed

Preferred Qualifications:

• Experience in the transportation industry
• Experience in outside sales, hospitality, tourism or travel industries

See what it's like to work at Village!: Join Our Team – Office

Village Travel is an equal opportunity employer.