VIP Club Ambassador - Leader Bank Pavilion

Job Summary:

WHO ARE WE?  

Live Nation Entertainment is the world’s leading live entertainment company,comprised ofglobal market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually fornearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media &  

Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. Foradditional information, visitwww.livenationentertainment.com.  

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get toexperience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. Withperks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursementand adoption/fertility support...it’s no wonder we are certified as aGreat Place to Workorganization and one of People Magazine’s “50 Companies that Care”. We want everyone to feellike they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.   

WHO ARE YOU?  

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!    

THE JOB  

The VIP Club Ambassadors at Leader Bank Pavilion will engage with our seasonal clients thatpurchase VIP Cub Access, season tickets, box seats, or premium seating for our events. VIP staffmembers will belocated throughoutall of our VIP areas and willbe required toassist with questions, issues, or complaints in these areas.   

VIP staff will work concerts throughout ourApril2026– October2026 season. Shifts take place in the evening on event days.  

This position pays $18/hour.   

WHAT THIS ROLE WILL DO  

• Represent Live Nation and Leader Bank Pavilion to all venue visitors, including our business partners and artists, in a professional way  

• Adapt to the varying needs of our diverse artists and audiences•Deliver exemplary customer service tomaintain customer loyalty.   

• Adapt to customer needs ensuring they are understood, andappropriate action is taken to meet and exceed their expectations.   

• Other tasks as assigned by the VIP Manager and PSS Coordinator   

• Maintain working knowledge of venue guest services programs and service recovery practices.  

• Responsible formaintaining a fun, friendly, and safe environment throughout the venue; uphold venue policies and escalate concerns toappropriate members of the management teamin a timely manner.  

WHAT THIS PERSON WILL BRING  

• Must be at least 18 years of age   

• Previous customer service experience is helpful, but notrequired   

• Customer service friendly attitude, and a desire to create a great environment for our guests   

• Position requires constant walking, climbing stairs, standing in one place forlong periods of time invarious types of weather.   

• Experience in a host role is a plus!   

EQUAL EMPLOYMENT OPPORTUNITY  

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disabilitystatus or caring responsibilities.  

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.    

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair ChanceOrdinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.  

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes toparticipate ina timely, good faith, interactive process with a disabled applicant todetermine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited toidentify reasonable accommodation that can be made toassist them to perform the essential functions of the position theyseek. Any applicant who requires accommodation to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity toparticipate ina timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.  

HIRING PRACTICES  

The preceding job description has been designed toindicate the general nature and level of work performed by employees within this classification. It is not designed tocontain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualificationsrequired of employees assigned to this job.  

Live Nation recruitment policies are designed to place the most highly qualified people available ina timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, collegerecruiting and search firms.  

**Please note that the compensation information provided is a good faith estimate for this position only and is providedpursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positionslocated outside of   

Colorado will not necessarily receive the same compensation. Live Nation takes intoconsideration a candidate’s education, training, and experience, as well as the position’s worklocation, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, apotential new employee’s salary history will not be usedin compensation decisions.  

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The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.