EI
Tivoli Automation Consultant
Expert In Recruitment Solutions
🇺🇸 United States
On-site
3 months ago
- triage
- Change Management
- Windows
- Linux
- Unix
3 months ago
Location:Remote (Must be based in US)
Duration: 10 months
Rate:All-Inclusive
Rate: $43/hr
Overview
Supports day-to-day Tivoli operations by monitoring alerts, executing runbooks, performing basic troubleshooting, and escalating issues appropriately to help maintain stable and reliable services. This role is intended for non-incumbent candidates with foundational Tivoli administration and operations experience.
Description
- Monitor Tivoli dashboards, queues, and alerts; perform initial triage and create incident tickets with accurate categorization and impact assessment.
- Execute documented runbook procedures, including service restarts, agent checks, job reruns, and basic backup restores, following approved operational processes.
- Validate Tivoli agent health and connectivity; assist with basic installations and upgrades under guidance and document results.
- Maintain event and alert hygiene by acknowledging, investigating, and closing alerts while ensuring proper alert-to-ticket correlation.
- Support job scheduling and workload automation activities by monitoring job failures, rerunning jobs, validating dependencies, and communicating status updates.
- Assist with backup operations by reviewing scheduled backup results, investigating common failures, and supporting routine restore requests.
- Maintain operational documentation, knowledge articles, troubleshooting guides, and shift handover notes.
- Escalate complex incidents to senior support teams in a timely manner and provide relevant diagnostic information.
Requirement
- Basic understanding of IBM Tivoli products and enterprise monitoring concepts.
- Experience with incident, problem, and change management processes.
- Ability to follow documented procedures and troubleshooting guides.
- Strong analytical, communication, and documentation skills.
- Willingness to work in a shift-based operational support environment.
- Experience supporting Tivoli Monitoring, Tivoli Workload Scheduler, or related automation tools.
- Familiarity with Windows, Linux/Unix environments, and enterprise scheduling or backup operations.
Tivoli Automation Consultant · Expert In Recruitment Solutions