Title Clerk

Key Responsibilities

• Prepare, review, and process vehicle titles, registrations, and related documentation
• Verify accuracy and completeness of title documents, including lien information, odometer disclosures, and bills of sale
• Prepare title packets for customers, ensuring all required documents are included and ready for mailing
• Submit title and registration paperwork to state DMVs in accordance with jurisdictional requirements
• Track title status and follow up on pending, rejected, or missing documentation
• Resolve title issues such as errors, missing signatures, lien releases, or corrections
• Communicate with buyers, sellers, lenders, dealerships, and DMVs to obtain required documentation
• Maintain accurate records and update internal systems with title status and notes
• Ensure compliance with all state and federal regulations related to vehicle titling and registration
• Meet internal service-level agreements (SLAs) and productivity standards
• Support audits and respond to title-related inquiries as needed

Qualifications

• High school diploma or equivalent required; associate degree preferred
• 1–3 years of experience in vehicle titling, registration, or automotive administrative work
• Strong knowledge of DMV processes and title regulations (multi-state experience a plus)
• Excellent attention to detail and accuracy
• Strong organizational and time-management skills
• Ability to manage high volumes of paperwork in a fast-paced environment
• Effective written and verbal communication skills

Preferred Skills

• Experience working with lenders or lienholders
• Familiarity with electronic titling (ELT) systems
• Problem-solving mindset with the ability to handle exceptions and escalations
• Customer-service oriented approach

Work Environment

• Office environment
• Prolonged periods of computer and document review
• Fast-paced, deadline-driven role